Financial Concierge | Customer Experience Banker (Hybrid)

Huntington National Bank; Fremont Township (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Flexible work arrangements

Equal Opportunity Employer

Job summary

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge. You will retain and grow consumer and business relationships by identifying financial goals and needs, recommending deposits and other banking products, and processing transactions accurately with daily balancing and strong customer service.

Our branch roles emphasize teamwork in a welcoming environment, with opportunities to share ideas that impact customers and the

Qualifications

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.
• 1 year or more in customer service in banking, financial services or goal driven retail sales.
• Cash handling skills and comfort with technology.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Skills

Customer service

Sales skills

Cash handling

Financial products knowledge

Relationship building

Education

High school diploma or GED

Bachelor's degree

Tools

Mobile banking apps

Online banking platforms

Job description

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge. You will retain and grow consumer and business relationships by identifying financial goals and needs, recommending deposits and other banking products, and processing transactions accurately with daily balancing and strong customer service.

Our branch roles emphasize teamwork in a welcoming environment, with opportunities to share ideas that impact customers and the