Financial Concierge: Customer Experience Banker

Huntington Bancshares, Inc.; Cleveland Heights (OH); On-site; USD 38,000 - 48,000; Full time

Job summary

Huntington Bancshares, Inc. in Ohio is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, helping them meet financial goals through deposit products and thoughtful service.

This role emphasizes proactive relationship building, accurate transaction processing, sales discipline, and adherence to bank policies. Office-based with potential flexible work arrangements.

Qualifications

• High School Diploma or GED required or Bachelor’s Degree.
• Experience in customer service or banking environment preferred.
• Ability to educate customers on banking products and services.

Responsibilities

• Provide excellent customer service and resolve issues.
• Explain consumer deposit products to customers.
• Identify opportunities to grow relationships via referrals and follow-up.
• Educate customers about other banking areas to deepen relationships.
• Adhere to operational, security, risk, and regulatory policies.
• Demonstrate sales and relationship management skills.

Skills

Customer service

Sales

Relationship management

Banking knowledge

Education

High School Diploma or GED

Bachelor's Degree

Tools

Mobile banking apps

Online banking

Job description

Huntington Bancshares, Inc. in Ohio is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, helping them meet financial goals through deposit products and thoughtful service.

This role emphasizes proactive relationship building, accurate transaction processing, sales discipline, and adherence to bank policies. Office-based with potential flexible work arrangements.