Financial Concierge: Customer Experience Banker

Huntington Bank; Hoover, Northern (AL, KY); Hybrid; USD 38,000 - 54,000; Full time

Job summary

Huntington Bank in Hoover, AL is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge. You will retain and grow consumer and business relationships by identifying financial goals and recommending deposit products and services while processing transactions accurately.

The role emphasizes sales within a compliant banking environment, with focus on education, problem solving, referrals, and collaboration with partners.

Qualifications

• 1+ year of customer service or military service in a related admin/contracting role, or a Bachelor's degree.
• Experience in banking customer service is preferred.
• Comfort with technology and digital banking tools.

Responsibilities

• Provide excellent customer service and resolve issues.
• Educate customers on consumer deposit products and bank services.
• Identify opportunities to grow relationships through sales and referrals.
• Refer customers to other bank areas to deepen relationships.
• Adhere to all policies, procedures and regulatory requirements.

Skills

Customer service

Communication

Sales

Relationship management

Cash handling

Education

High School Diploma or GED

Bachelor's Degree

Tools

Mobile banking

Online banking

Job description

Huntington Bank in Hoover, AL is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge. You will retain and grow consumer and business relationships by identifying financial goals and recommending deposit products and services while processing transactions accurately.

The role emphasizes sales within a compliant banking environment, with focus on education, problem solving, referrals, and collaboration with partners.