Financial Concierge & Relationship Banker

Huntington National Bank

Hoover (AL)

On-site

USD 42,000 - 52,000

Full time

2 days ago

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Job summary

Huntington National Bank in Hoover, AL is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge. You will retain and grow consumer and business relationships by identifying financial goals and offering deposit products and related banking services, while processing transactions accurately and balancing daily activity.

This role emphasizes delivering exemplary customer service, educating clients on deposit options, and partnering with colleagues to

Qualifications

High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor’s Degree.

Responsibilities

Providing excellent customer service and effectively resolving customer issues.
Being proficient in understanding and educating customers on consumer deposit products.
Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
Adhering to all operational, security, risk and regulatory policies and procedures.
Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
Other duties as assigned.