Banking Concierge & Customer Growth Specialist

Huntington Bancshares, Inc.; Monroe (OH); Hybrid; USD 42,000 - 65,000; Full time

Job summary

Huntington Bancshares, Inc. in Ohio is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, helping clients achieve their financial goals.

You will handle deposits and transactions, educate customers on banking products, and balance daily activity while delivering outstanding service. You will identify opportunities to grow relationships through a disciplined sales process, refer customers to other bank areas, and ensure compliance with policies.

Qualifications

• Minimum 1 year of customer service or related military/admin experience.
• Ability to explain banking products clearly and accurately.
• Willingness to learn sales process and regulatory requirements.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Skills

Excellent customer service

Sales & relationship building

Communication & presentation

Financial knowledge (banking products)

Education

High School Diploma or GED

Bachelor's Degree

Tools

Mobile banking apps

Online banking platforms

Job description

Huntington Bancshares, Inc. in Ohio is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, helping clients achieve their financial goals.

You will handle deposits and transactions, educate customers on banking products, and balance daily activity while delivering outstanding service. You will identify opportunities to grow relationships through a disciplined sales process, refer customers to other bank areas, and ensure compliance with policies.