Financial Center Operations & Client Experience Lead

Bank of America; United States; On-site; USD 60,000 - 90,000; Full time

Job summary

Bank of America is seeking a Financial Center Manager to lead a busy financial center in the United States. You will oversee teller operations, enforce policy adherence, and drive performance improvements while ensuring excellent client service and team coaching.

This role requires weekend flexibility and the ability to work across multiple center locations if needed. A strong emphasis on leadership, client satisfaction, and compliance is essential for success in a dynamic banking environment.

Qualifications

• Must be able to work weekends and/or extended hours
• Strong work ethic with focus on results
• Ability to learn, adapt to new information and technology platforms
• Able to manage complexity, prioritize tasks, delegate and execute in a fast-paced environment

Responsibilities

• Manages client traffic, engaging and appropriately routing clients, and fosters client retention
• Manages business results through formalized management routines and coaching
• Creates a world class client experience environment
• Drives operational excellence by engaging employees on business strategy

Skills

Coaching

Customer Service

Management

Customer Focus

Performance Mgmt

Talent Development

Business Ops

Recruiting

Result Orientation

Risk Management

Sales Mgmt

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America is seeking a Financial Center Manager to lead a busy financial center in the United States. You will oversee teller operations, enforce policy adherence, and drive performance improvements while ensuring excellent client service and team coaching.

This role requires weekend flexibility and the ability to work across multiple center locations if needed. A strong emphasis on leadership, client satisfaction, and compliance is essential for success in a dynamic banking environment.