Financial Center Leader: Elevate Client Experience & Growth

94-1687665 Bank of America, National Association; Washington; On-site; USD 74,000 - 107,000; Full time

Benefits offered by this job

Benefits

Job summary

Bank of America is seeking a Manager to lead a financial center and its staff, acting as a business owner, fostering a client-centric and risk-aware culture, and driving operational excellence across day-to-day operations.

You will recruit and develop talent, manage client traffic, coach teams, and execute market-level initiatives while ensuring cost effectiveness and achievement of service goals in a 40-hour work week at the Washington, DC area.

Qualifications

• 1+ years leadership experience demonstrated through one or a combination of the following: coaching, training, or motivating a diverse work team
• Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
• Collaborates effectively to get things done, building and nurturing strong relationships.
• Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives.
• Is confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed.
• Communicates effectively and confidently, and is comfortable engaging all clients.
• Has the ability to learn and adapt to new information and technology platforms.
• Applies strong critical thinking and problem-solving skills to meet clients’ needs.
• Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
• Efficiently manages your time and capacity.
• Can manage complexity, prioritize tasks, delegate and execute in a fast-paced environment.
• Can interpret performance results, find opportunities to drive success and hold others accountable to results.

Responsibilities

• Develops talent, including proactive sourcing of candidates
• Manages client traffic, engaging and appropriately routing clients, and fostering client retention
• Manages business results through formalized management routines and coaching
• Creates a world class client experience environment
• Manages market-level initiative prescribed by market leaders
• Drives operational excellence by engaging employees on business strategy
• Manages organizational priorities and effective execution
• Inspects and manages the health of the bench to ensure succession for the organization, while supporting enterprise talent needs

Skills

Customer Service Management

Performance Management

Coaching

Customer and Client Focus

Talent Development

Risk Management

Sales Performance Management

Business Operations Management

Recruiting

Result Orientation

Referral Management

Leadership Development

Inclusive Leadership

Prioritization

Problem Solving

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America is seeking a Manager to lead a financial center and its staff, acting as a business owner, fostering a client-centric and risk-aware culture, and driving operational excellence across day-to-day operations.

You will recruit and develop talent, manage client traffic, coach teams, and execute market-level initiatives while ensuring cost effectiveness and achievement of service goals in a 40-hour work week at the Washington, DC area.