Financial Center Leader: Elevate Client Experience & Growth

National Black MBA Association; Ballwin, Northern (MO, KY); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Bank of America seeks a seasoned leader to manage a financial center and its team, fostering a client-centric culture and robust risk practices. You will own the business, coach associates, and drive daily operations toward client goals and operational excellence.

The role emphasizes talent development, staff leadership, and delivering a world-class client experience while aligning with market initiatives. This is an in-office role requiring flexibility to support multiple centers as needed.

Qualifications

• Minimum of one year of leadership experience demonstrated through coaching, training and/or motivating a work team.
• Enthusiastic, highly motivated self-starter with a strong work ethic focused on results.
• Able to learn and adapt to new information and technology platforms.
• Bilingual skills (optional)

Responsibilities

• Develops talent, including proactive sourcing of candidates.
• Manages client traffic and routing to enhance client retention.
• Coaches staff and drives operational excellence through routines.
• Creates a world-class client experience environment.
• Manages market-level initiatives prescribed by market leaders.
• Leads risk-aware operations and communicates goals clearly.

Skills

Coaching

Leadership

Customer Service

Problem Solving

Prioritization

Communication

Risk Management

Talent Development

Education

High School Diploma / GED

Job description

Bank of America seeks a seasoned leader to manage a financial center and its team, fostering a client-centric culture and robust risk practices. You will own the business, coach associates, and drive daily operations toward client goals and operational excellence.

The role emphasizes talent development, staff leadership, and delivering a world-class client experience while aligning with market initiatives. This is an in-office role requiring flexibility to support multiple centers as needed.