Financial Center Leader: Client Experience & Growth

Bank of America; Berkeley (CA); On-site; USD 77,000 - 109,000; Full time

Benefits offered by this job

Benefits

Job summary

Bank of America is seeking a manager to lead a financial center and its team, owning day‑to‑day operations and fostering a client‑centric risk culture. The role involves talent development, coaching, and driving performance through structured routines.

It may require relocation within a reasonable commuting distance based on business needs. The position supports an inclusive workplace, offers in-office collaboration, and flexible, role‑specific flexibility while maintaining strong drive for

Qualifications

• Minimum of one year of leadership experience demonstrated through one or a combination of the following: coaching, training and/or motivating a work team
• Enthusiastic, highly motivated self‑starter with a strong work ethic and intense focus on results, acting in the best interest of the client
• Collaborates effectively to get things done, building and nurturing strong relationships
• Passion, commitment and drive to deliver an experience that improves our clients' financial lives
• Confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed
• Communicates effectively and confidently with clients
• Ability to learn and adapt to new information and technology platforms
• Applies critical thinking and problem-solving to meet clients' needs
• Follows established processes and guidelines to act in the clients' and bank's best interests

Responsibilities

• Develops talent, including proactive sourcing of candidates
• Manages client traffic, engages and routes clients, and fosters client retention
• Manages business results through formalized management routines and coaching
• Creates a world class client experience environment
• Manages market-level initiative prescribed by market leaders
• Doubles down on operational excellence by engaging employees on business strategy
• Manages organizational priorities and effective execution

Skills

Coaching

Customer Service Management

Customer and Client Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Education

High School Diploma

Job description

Bank of America is seeking a manager to lead a financial center and its team, owning day‑to‑day operations and fostering a client‑centric risk culture. The role involves talent development, coaching, and driving performance through structured routines.

It may require relocation within a reasonable commuting distance based on business needs. The position supports an inclusive workplace, offers in-office collaboration, and flexible, role‑specific flexibility while maintaining strong drive for