Financial Center Leader: Drive Client Experience & Growth

Bank of America; Chapel Hill (NC); On-site; USD 70,000 - 95,000; Full time

Job summary

Bank of America in Chapel Hill, NC, is seeking a Financial Center Manager to lead a team and operate as a business owner. The role emphasizes a client‑centric culture and risk management to help clients achieve their financial goals.

The position requires developing talent, guiding client traffic, and driving results through structured management routines. Strong communication and problem‑solving are essential for success in a fast‑paced environment.

Qualifications

• Minimum of one year of leadership experience demonstrated through coaching, training and/or motivating a work team.
• Is an enthusiastic, highly motivated self‑starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
• Collaborates effectively to get things done, building and nurturing strong relationships.
• Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives.
• Is confident in identifying solutions for clients based on their needs and can resolve problems independently.
• Communicates effectively and confidently with all clients.
• Able to learn and adapt to new information and technology platforms.
• Applies strong critical thinking and problem‑solving skills to meet clients’ needs.

Responsibilities

• Develops talent, including proactive sourcing of candidates.
• Manages client traffic, engaging and appropriately routing clients, and fostering client retention.
• Manages business results through formalized management routines and coaching.
• Creates a world class client experience environment.
• Manages market‑level initiative prescribed by market leaders.
• Drives operational excellence by engaging employees on business strategy.
• Manages organizational priorities and effective execution.

Skills

Coaching

Customer Service Management

Customer and Client Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America in Chapel Hill, NC, is seeking a Financial Center Manager to lead a team and operate as a business owner. The role emphasizes a client‑centric culture and risk management to help clients achieve their financial goals.

The position requires developing talent, guiding client traffic, and driving results through structured management routines. Strong communication and problem‑solving are essential for success in a fast‑paced environment.