Financial Center Leader: Client Growth & Operations

Bank of America Corporation; Independence (MO); On-site; USD 75,000 - 105,000; Full time

Job summary

Bank of America Corporation is seeking a Banking Center Manager to lead a team, drive client-centric service, and uphold risk controls across daily operations. You will guide staff, optimize client flow, and foster a high-performance environment in a dynamic financial center.

The role emphasizes talent development, operational excellence, and collaboration with leadership to deliver strong results while maintaining a superior client experience across all channels.

Qualifications

• Minimum of one year of leadership experience demonstrated through coaching, training and/or motivating a work team.
• Demonstrates a strong work ethic with intense focus on results and client interests.
• Collaborates effectively to build relationships and get things done.
• Delivers an experience that improves clients' financial lives and resolves problems.
• Communicates confidently with clients and adapts to new information and technology.

Responsibilities

• Develops talent, including proactive sourcing of candidates
• Manages client traffic, engages and routes clients, and fosters client retention
• Manages business results through formalized management routines and coaching
• Creates a world-class client experience environment
• Manages market-level initiatives prescribed by market leaders
• Drives operational excellence by engaging employees on business strategy
• Manages organizational priorities and execution
• Inclusion champion and promotes fair, respectful teamwork
• Demonstrates process knowledge, data-driven decisions and continuous improvement
• Delivers clear messages that connect contributions to business results
• Learns and applies new information while following laws and guidelines
• Balances time and capacity in a fast-paced environment
• Interprets performance results and drives accountability

Skills

Coaching

Customer Service

Customer Focus

Performance Mgmt

Talent Development

Operations Mgmt

Recruiting

Results Orientation

Risk Management

Sales Performance

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Job description

Bank of America Corporation is seeking a Banking Center Manager to lead a team, drive client-centric service, and uphold risk controls across daily operations. You will guide staff, optimize client flow, and foster a high-performance environment in a dynamic financial center.

The role emphasizes talent development, operational excellence, and collaboration with leadership to deliver strong results while maintaining a superior client experience across all channels.