Financial Center Leader: Client Experience & Growth

Bank of America; Grafton (ND); On-site; USD 77,000 - 109,000; Full time

Job summary

Bank of America is seeking a Financial Center Manager to lead daily operations and staff, fostering a client-centric environment and upholding risk controls.

You will develop talent, coach teams, and drive business results while delivering a world-class client experience across center initiatives.

One year of leadership experience is required, with the ability to manage client traffic and adapt to role-specific needs.

Qualifications

• Minimum of one year of leadership experience demonstrated through coaching, training or motivating a work team.
• Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results for the client.
• Collaborates effectively to get things done, building and nurturing strong relationships.
• Shows passion, commitment and drive to deliver an experience that improves clients’ financial lives.

Responsibilities

• Develops talent, including proactive sourcing of candidates.
• Manages client traffic, engaging and appropriately routing clients, and fostering client retention.
• Manages business results through formalized management routines and coaching.
• Creates a world class client experience environment.

Skills

Coaching

Customer Service Management

Customer and Client Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America is seeking a Financial Center Manager to lead daily operations and staff, fostering a client-centric environment and upholding risk controls.

You will develop talent, coach teams, and drive business results while delivering a world-class client experience across center initiatives.

One year of leadership experience is required, with the ability to manage client traffic and adapt to role-specific needs.