Financial Center Leader: Client Experience & Ops

National Black MBA Association; San Jose (CA); Hybrid; USD 40,000 - 54,000; Full time

Benefits offered by this job

Benefits eligibility

Paid time off

Job summary

Bank of America is seeking a capable Financial Center Manager to oversee daily teller operations, ensure policy adherence, and drive performance across the center in San Jose, CA. The role emphasizes leadership, client service, and compliance in a dynamic branch environment.

You will coach staff, optimize client flow, and execute market initiatives while maintaining exceptional service standards and operational excellence. Weekend hours may be required.

Qualifications

• Enthusiastic self-starter with strong work ethic and results focus.
• Collaborates effectively and builds strong client relationships.
• Delivers an experience that improves clients' financial lives.
• Identifies client solutions and resolves problems independently or with help when needed.
• Communicates confidently with clients and adapts to new platforms.
• Follows processes and compliance rules to serve clients and the bank.

Responsibilities

• Manages client traffic, routing clients and fostering retention.
• Manages business results through formal routines and coaching.
• Creates a world-class client experience environment.
• Drives market initiatives prescribed by market leaders.
• Engages employees on business strategy to improve operations.
• Manages priorities and ensures effective execution.

Skills

Coaching

Customer Service Management

Customer Focus

Performance Management

Talent Development

Leadership Development

Education

High School Diploma / GED

Job description

Bank of America is seeking a capable Financial Center Manager to oversee daily teller operations, ensure policy adherence, and drive performance across the center in San Jose, CA. The role emphasizes leadership, client service, and compliance in a dynamic branch environment.

You will coach staff, optimize client flow, and execute market initiatives while maintaining exceptional service standards and operational excellence. Weekend hours may be required.