Financial Center Lead - Client Experience & Operations

Bank of America; San Jose (CA); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Benefits eligible

Paid time off

Job summary

Bank of America in San Jose seeks a Financial Center Manager to oversee daily operations, ensure policy adherence, and drive performance across the center. You will lead the teller line, coach staff, and promote a best-in-class client experience.

The role requires coordinating with market leaders on initiatives, prioritizing tasks, and maintaining compliance with applicable laws. Weekend or extended hours may be required to serve the community.

Qualifications

• Enthusiastic self-starter with strong work ethic and results focus.
• Collaborates effectively and builds relationships.
• Delivers customer experiences that improve clients' financial lives.
• Can learn new information and technology platforms.
• Follows established processes and adheres to laws and regulations.

Responsibilities

• Manages client traffic, engaging and appropriately routing clients, and fosters client retention.
• Manages business results through formalized management routines and coaching.
• Creates a world class client experience environment.
• Manages market-level initiatives prescribed by market leaders.
• Drives operational excellence by engaging employees on business strategy.
• Manages organizational priorities and effective execution.

Skills

Coaching

Customer Service Management

Customer and Client Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Leadership Development

Prioritization

Problem Solving

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America in San Jose seeks a Financial Center Manager to oversee daily operations, ensure policy adherence, and drive performance across the center. You will lead the teller line, coach staff, and promote a best-in-class client experience.

The role requires coordinating with market leaders on initiatives, prioritizing tasks, and maintaining compliance with applicable laws. Weekend or extended hours may be required to serve the community.