Financial Center Lead: Elevate Client Experience & Ops

Bank of America; Camden, Northern (SC, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Bank of America is seeking a Financial Center Manager to oversee daily operations, including the teller line and policy adherence, ensuring cohesive performance across the center. This role requires leadership when teammates are absent and a strong focus on client outcomes.

The position emphasizes in-office collaboration, coaching and developing staff, and driving financial center results while maintaining compliance with laws and bank guidelines. Weekend availability is expected.

Qualifications

• Must be an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client

Responsibilities

• Manages client traffic, engaging and appropriately routing clients, and fosters client retention

Skills

Coaching

Customer Service Management

Customer and Client Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America is seeking a Financial Center Manager to oversee daily operations, including the teller line and policy adherence, ensuring cohesive performance across the center. This role requires leadership when teammates are absent and a strong focus on client outcomes.

The position emphasizes in-office collaboration, coaching and developing staff, and driving financial center results while maintaining compliance with laws and bank guidelines. Weekend availability is expected.