Financial Center Leader - Client Experience & Operations

Bank of America; Myrtle Beach (SC); On-site; USD 70,000 - 110,000; Full time

Job summary

Bank of America is seeking a Financial Center Manager in the United States to oversee a financial center, ensuring smooth teller operations and adherence to policies. The role emphasizes staff leadership, client experience, and market initiatives while maintaining regulatory compliance.

The position requires strong relationship-building, problem-solving, and the ability to lead during absences, with weekend/extended hours as needed. 40-hour weeks are standard in this role.

Qualifications

• Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
• Collaborates effectively to get things done, building and nurturing strong relationships.
• Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives.

Responsibilities

• Manages client traffic, engaging and appropriately routing clients, and fosters client retention.
• Manages business results through formalized management routines and coaching.
• Creates a world class client experience environment.
• Manages market-level initiatives prescribed by market leaders.
• Drives operational excellence by engaging employees on business strategy.
• Manages organizational priorities and effective execution.

Skills

Coaching

Customer Service Management

Customer and Client Focus

Performance Management

Leadership Development

Prioritization

Education

High School Diploma / GED

Job description

Bank of America is seeking a Financial Center Manager in the United States to oversee a financial center, ensuring smooth teller operations and adherence to policies. The role emphasizes staff leadership, client experience, and market initiatives while maintaining regulatory compliance.

The position requires strong relationship-building, problem-solving, and the ability to lead during absences, with weekend/extended hours as needed. 40-hour weeks are standard in this role.