Financial Center Manager — Client Experience & Operations

NBMBAA; Mooresville (NC); On-site; USD 55,000 - 85,000; Full time

Job summary

Bank of America in the United States is seeking a Financial Center Manager to oversee daily teller operations and drive performance across the center. You will lead a team, ensure policy adherence, and collaborate with senior staff to deliver excellent service.

The role demands strong leadership, risk awareness, and the ability to work weekends and across locations as needed. The successful candidate will foster a culture of inclusion and strive for operational excellence.

Qualifications

• Strong leadership and client service orientation.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Experience aligning operations with business goals.

Responsibilities

• Manages client traffic, engaging and appropriately routing clients, and fosters client retention
• Manages business results through formalized management routines and coaching
• Creates a world class client experience environment
• Manages market-level initiatives prescribed by market leaders
• Drives operational excellence by engaging employees on business strategy
• Manages organizational priorities and effective execution

Skills

Coaching

Customer Service Management

Customer and Client Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Education

High School Diploma / GED

Job description

Bank of America in the United States is seeking a Financial Center Manager to oversee daily teller operations and drive performance across the center. You will lead a team, ensure policy adherence, and collaborate with senior staff to deliver excellent service.

The role demands strong leadership, risk awareness, and the ability to work weekends and across locations as needed. The successful candidate will foster a culture of inclusion and strive for operational excellence.