Financial Center Leader — Client Experience & Operations

NBMBAA

Prescott Valley (AZ)

On-site

USD 65,000 - 95,000

Full time

5 days ago

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Job summary

Bank of America is seeking a Manager to lead a Financial Center, overseeing teller operations, policy adherence, and performance improvements. The role emphasizes client experience, leadership when teammates are absent, and collaboration with senior teams.

Candidate will manage client traffic, coaching routines, and market initiatives while ensuring execution of business strategy and compliance with regulations. Weekend/extended hours may be required.

Qualifications

Active, self-motivated with strong work ethic and results focus.
Effective collaboration and relationship-building across teams.
Passion and drive to improve clients' financial lives.
Able to identify client solutions and resolve issues independently or with others.

Responsibilities

Manages client traffic, routing to maximize retention.
Drives business results via formal management routines and coaching.
Creates world-class client experience environments.
Manages market-level initiatives prescribed by market leaders.
Drives operational excellence by engaging employees in strategy.
Manages priorities and ensures effective execution.

Skills

Coaching

Customer Service Management

Customer and Client Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Job description

Candidate will manage client traffic, coaching routines, and market initiatives while ensuring execution of business strategy and compliance with regulations. Weekend/extended hours may be required.

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