Financial Center Leader: Client Experience & Growth

Bank of America; Sarasota (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Bank of America is seeking a Banking Center Manager to oversee daily operations and a team of colleagues, fostering a client-centric culture while upholding risk and compliance standards. The role emphasizes leadership, talent development, and delivering a world-class client experience.

Responsibilities include talent development, coaching, and managing market-level initiatives to drive business results and an outstanding client experience.

Qualifications

• Minimum of one year of leadership experience demonstrated through coaching, training, and/or motivating a work team.
• Enthusiastic, highly motivated self-starter with a strong work ethic and results focus.
• Ability to build and nurture relationships with clients and teammates.
• Strong communication skills and comfort engaging with diverse clients.
• Ability to learn and adapt to new information and technology platforms.

Responsibilities

• Develops talent, including proactive sourcing of candidates.
• Manages client traffic, engaging and appropriately routing clients, and fostering client retention.
• Manages business results through formalized management routines and coaching.
• Creates a world class client experience environment.
• Manages market-level initiatives prescribed by market leaders.
• Drives operational excellence by engaging employees on business strategy.
• Manages organizational priorities and effective execution.

Skills

Coaching

Customer Service Management

Leadership

Talent Development

Performance Management

Risk Management

Team Building

Prioritization

Job description

Bank of America is seeking a Banking Center Manager to oversee daily operations and a team of colleagues, fostering a client-centric culture while upholding risk and compliance standards. The role emphasizes leadership, talent development, and delivering a world-class client experience.

Responsibilities include talent development, coaching, and managing market-level initiatives to drive business results and an outstanding client experience.