Financial Center Leader: Client Experience & Team Growth

Bank of America; Sarasota (FL); On-site; USD 75,000 - 110,000; Full time

Job summary

Bank of America is seeking a Financial Center Manager to oversee a team and daily operations in the United States. The role emphasizes building a client-centric culture, coaching staff, and driving business outcomes through disciplined leadership and process excellence.

Responsibilities include talent development, client traffic management, and implementing market-driven initiatives while maintaining compliance and strong risk controls.

Qualifications

• Minimum of a high school diploma or equivalent required.
• Experience leading a team and driving client-focused results preferred.
• Ability to manage multiple priorities and operate in a fast-paced environment.

Responsibilities

• Develop talent and source candidates for the center.
• Manage client flow, route clients appropriately, and foster client retention.
• Lead initiatives to achieve business results through structured management routines and coaching.
• Create a world-class client experience environment.
• Drive market-level initiatives and operational excellence.
• Oversee priorities and ensure effective execution; manage weekend/extended hours as needed.

Skills

Coaching

Customer Service Management

Customer and Client Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Education

High School Diploma / GED

Job description

Bank of America is seeking a Financial Center Manager to oversee a team and daily operations in the United States. The role emphasizes building a client-centric culture, coaching staff, and driving business outcomes through disciplined leadership and process excellence.

Responsibilities include talent development, client traffic management, and implementing market-driven initiatives while maintaining compliance and strong risk controls.