Financial Center Leader: Client Experience & Growth

Bank of America; New Bern (NC); On-site; USD 70,000 - 100,000; Full time

Job summary

Bank of America in New Bern, NC is seeking a Bank Center Manager to lead a financial center and its team. You will act like a business owner, foster a client-centric culture, and drive risk-aware decision making while ensuring daily operational excellence.

The role requires guiding the team, managing client traffic, and delivering a world-class client experience. Candidates should have strong leadership in a banking environment and a commitment to results.

Qualifications

• Minimum one year of leadership experience in a team setting.
• Strong client service focus and ability to drive results.
• Must follow processes while complying with banking regulations.

Responsibilities

• Develops talent, including proactive sourcing of candidates
• Manages client traffic, engaging and appropriately routing clients, and fostering client retention
• Manages business results through formalized management routines and coaching
• Creates a world class client experience environment
• Manages market-level initiative prescribed by market leaders
• Drives operational excellence by engaging employees on business strategy
• Manages organizational priorities and effective execution

Skills

Coaching

Leadership

People Management

Customer Service Management

Performance Management

Recruiting

Risk Management

Problem Solving

Prioritization

Communication

Team Building

Education

High School Diploma

Job description

Bank of America in New Bern, NC is seeking a Bank Center Manager to lead a financial center and its team. You will act like a business owner, foster a client-centric culture, and drive risk-aware decision making while ensuring daily operational excellence.

The role requires guiding the team, managing client traffic, and delivering a world-class client experience. Candidates should have strong leadership in a banking environment and a commitment to results.