Financial Center Leader: Client Experience & Growth

Bank of America; Buford (GA); On-site; USD 60,000 - 95,000; Full time

Job summary

Bank of America is seeking a proactive leader to manage a financial center and its team in Buford, GA. The role centers on owning the operation, fostering a client-centric culture, and driving responsible growth through strategic coaching and daily teamwork.

Ideal candidates will guide staff, optimize client experiences, and ensure adherence to bank policies while delivering strong results. This in-office role requires weekend/extended-hour availability as needed to support branches across

Qualifications

• Leadership experience demonstrated through coaching, training, or motivating a work team.
• Ability to learn and adapt to new information and technology platforms.
• Strong problem-solving skills and client-focused approach.
• Excellent communication and relationship-building abilities.
• Willingness to work weekends and/or extended hours as needed.

Responsibilities

• Develops talent, including proactive sourcing of candidates.
• Manages client traffic, engaging and appropriately routing clients, and fostering client retention.
• Manages business results through formalized management routines and coaching.
• Creates a world class client experience environment.
• Manages market-level initiative prescribed by market leaders.
• Drives operational excellence by engaging employees on business strategy.
• Manages organizational priorities and effective execution.

Skills

Coaching

Customer Service Management

Customer and Client Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America is seeking a proactive leader to manage a financial center and its team in Buford, GA. The role centers on owning the operation, fostering a client-centric culture, and driving responsible growth through strategic coaching and daily teamwork.

Ideal candidates will guide staff, optimize client experiences, and ensure adherence to bank policies while delivering strong results. This in-office role requires weekend/extended-hour availability as needed to support branches across