Financial Center Lead - Client Experience & Operations

94-1687665 Bank of America, National Association; San Juan (PR); On-site; USD 70,000 - 100,000; Full time

Job summary

Bank of America is seeking a Financial Center Manager to lead a busy financial center, ensuring operational excellence and cohesive teamwork. You will oversee the teller line, policy adherence, and drive client retention.

This role emphasizes coaching, staff development, and delivering a world-class client experience while aligning with leadership priorities. The position is 1st shift, 40 hours per week.

Qualifications

• Oversee financial center operations and leadership responsibilities.
• Coach staff and drive client-focused service and sales results.
• Ensure policy adherence and process efficiency.

Responsibilities

• Manages client traffic, engaging and appropriately routing clients, and fosters client retention
• Manages business results through formalized management routines and coaching
• Creates a world class client experience environment
• Manages market-level initiatives prescribed by market leaders
• Drives operational excellence by engaging employees on business strategy
• Manages organizational priorities and effective execution

Skills

Coaching

Customer Service

Client Focus

Performance Mgmt

Talent Development

Operations Management

Recruiting

Results Oriented

Risk Management

Sales Focus

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America is seeking a Financial Center Manager to lead a busy financial center, ensuring operational excellence and cohesive teamwork. You will oversee the teller line, policy adherence, and drive client retention.

This role emphasizes coaching, staff development, and delivering a world-class client experience while aligning with leadership priorities. The position is 1st shift, 40 hours per week.