Financial Care Counselor: Patient Billing & Access

Duke University; Durham (NC); On-site; USD 38,000 - 52,000; Full time

Job summary

Duke Health seeks a Financial Care Counselor for the Eye Center Hudson III to assist patients with billing, insurance verification, and arranging payment plans. You will verify coverage, collect payments, and coordinate with departments to ensure accurate accounts and prompt reimbursement.

Responsibilities include obtaining authorizations, explaining bills per PRMO policies, and updating records. The role requires strong communication, attention to detail, and compassionate service in a hospital

Qualifications

• Excellent communication skills, both oral and written.
• Ability to analyze data and multitask in a fast-paced environment.
• Experience with hospital billing, registration, and patient access workflows.

Responsibilities

• Analyze insurance coverage and benefits to ensure timely reimbursement.
• Obtain all prior authorizations as appropriate.
• Facilitate payment options for uninsured patients.
• Admit, register and pre-register patients with accurate data.
• Explain bills according to PRMO policies and collect payments.
• Update the billing system to reflect the insurance status.

Skills

Communication skills

Data analysis

multitasking

Independent work

Customer service

Education

High school education

Some college preferred

Healthcare-related associate degree

Bachelor's degree (preferred)

Job description

Duke Health seeks a Financial Care Counselor for the Eye Center Hudson III to assist patients with billing, insurance verification, and arranging payment plans. You will verify coverage, collect payments, and coordinate with departments to ensure accurate accounts and prompt reimbursement.

Responsibilities include obtaining authorizations, explaining bills per PRMO policies, and updating records. The role requires strong communication, attention to detail, and compassionate service in a hospital