Financial Care Counselor: Patient Billing & Support

Duke PA; Raleigh (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Commitment bonus $5,000

Job summary

Duke Health is seeking a Financial Care Counselor for Duke Women's Health Heritage in Raleigh, NC. The role focuses on accurate patient account setup, insurance coordination, and patient financial counseling to ensure timely access to care.

Responsibilities include communicating clearly with patients, obtaining authorizations, and guiding payment options while adhering to policy and regulatory requirements. Join a mission-driven PRMO team supporting the health system’s revenue cycle.

Qualifications

• Excellent communication skills, oral and written.
• Ability to analyze relationships with patients, physicians, co-workers and supervisors; manage data and multitask.

Responsibilities

• Accurately complete patient accounts per department policies and regulatory requirements.
• Explain bills and assist visitors and patients with questions.
• Determine payment options and screen for government funding sources.
• Resolve insurance claim rejections/denials and ensure accurate billing.

Skills

Communication skills

Analytical thinking

Independence

Policy compliance

Education

High school diploma or equivalent

Job description

Duke Health is seeking a Financial Care Counselor for Duke Women's Health Heritage in Raleigh, NC. The role focuses on accurate patient account setup, insurance coordination, and patient financial counseling to ensure timely access to care.

Responsibilities include communicating clearly with patients, obtaining authorizations, and guiding payment options while adhering to policy and regulatory requirements. Join a mission-driven PRMO team supporting the health system’s revenue cycle.