Patient Financial Counselor – Eye Center (Cary, NC)

Duke PA; Cary (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Commitment Bonus

Job summary

Duke Eye Center of Cary is seeking a Financial Care Counselor to advise and assist patients regarding medical bills, acting as a liaison between patients and insurance companies to ensure requirements are met prior to arrival. You will inform patients of financial liability, arrange payment options, and screen for government funding sources.

The role involves researching patient information, verifying insurance benefits, estimating patient liabilities, contacting patients, and documenting

Qualifications

• High school education with some postsecondary education and additional training preferred.
• Two years of experience in a healthcare setting or billing and collections; or an Associate's degree in a healthcare related field and one year of experience working with the public; or a Bachelor's degree and one year of experience working with the public.

Responsibilities

• Conduct research to ensure patient information is complete and to identify services being rendered
• Verify and complete insurance benefit collection using current eligibility vendors or other available online tools; verify by telephone when online resources are exhausted.
• Update patient registration information when demographics, new insurance or insurance changes are identified
• Create an estimate for identified services using the approved estimation tool
• Populate estimated patient liability information in electronic health record into patient’s account
• Make outbound calls to contact patients regarding estimates for upcoming visits/appointment, using the approved scripting
• Receive inbound calls from prospective patients who are price shopping and provide an estimate for potential services
• Collect estimated patient liability and provide financial counseling to include explanation of coverage/insurance benefits, how benefits relate to estimated patient liability and information on all account balances
• Provide education about financial assistance and payment options available to Duke patients
• Collect patient liabilities or indicate if patient requires follow-up at the point of service
• Document all patient conversations in electronic health record to alert staff if/when follow-up at arrival is required

Job description

Duke Eye Center of Cary is seeking a Financial Care Counselor to advise and assist patients regarding medical bills, acting as a liaison between patients and insurance companies to ensure requirements are met prior to arrival. You will inform patients of financial liability, arrange payment options, and screen for government funding sources.

The role involves researching patient information, verifying insurance benefits, estimating patient liabilities, contacting patients, and documenting