Patient Financial Counselor - $5k Commitment Bonus

Duke Clinical Research Institute; Cary (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

$5000 Commitment Bonus

Job summary

Duke Eye Center of Cary is seeking a Financial Care Counselor to advise patients on medical bills, assist with insurance requirements, and act as a liaison between patients and insurers to ensure coverage and financial responsibilities are clear before appointments. The role emphasizes reviewing benefits, arranging payment options, and screening for government funding sources.

Responsibilities include researching patient information for services, generating estimates, updating registrations, and

Qualifications

• Knowledge of basic grammar and mathematical principles as typically taught through high school education; postsecondary education or training preferred.

Responsibilities

• Advise patients on medical bill details and insurance requirements prior to arrival.
• Create estimates for services using approved tools and document patient liabilities in the EHR.
• Conduct outreach to patients regarding estimates and payment options; educate on financial assistance programs.
• Communicate with insurance providers to verify coverage and eligibility; update patient information as needed.
• Document all patient conversations in the EHR to trigger follow-up actions.

Skills

Healthcare billing

Financial counseling

Insurance liaison

Education

High school diploma or equivalent

Job description

Duke Eye Center of Cary is seeking a Financial Care Counselor to advise patients on medical bills, assist with insurance requirements, and act as a liaison between patients and insurers to ensure coverage and financial responsibilities are clear before appointments. The role emphasizes reviewing benefits, arranging payment options, and screening for government funding sources.

Responsibilities include researching patient information for services, generating estimates, updating registrations, and