Financial Assistance Administrator

Metropolitan Boston Housing Partnership; Boston (MA); Hybrid; USD 48,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Vision plan

Life insurance

Employee assistance

Job summary

Metro Housing Boston is hiring a Financial Assistance Administrator in Boston, MA. The role supports homelessness prevention, processing rent and utility arrears and moving costs applications, with hybrid work expectations.

The position requires strong communication, organization, and data-entry skills, plus experience with case management and relevant software. A team-oriented, client-focused approach is essential.

Qualifications

• High School diploma with 2 years’ experience or Bachelor Degree preferred.
• Experience in application processing, eligibility determinations, and case management.
• Experience with crisis intervention and serving diverse populations preferred.
• Excellent time management, organizational skills, and professional writing abilities.

Responsibilities

• Provide resources to address clients’ needs, including housing applications, negotiation with property owners and utility companies, fuel assistance, and shelter information.
• Complete and maintain client files by reviewing applications and collecting documentation, maintaining a rolling caseload.
• Accept referrals for financial assistance and housing counseling, and coordinate with internal and external partners.
• Track interactions in data collection tools and Case Management System as required by funder and organization.
• Manage rolling caseloads weekly with initiative to meet quotas; perform other duties as assigned.

Skills

Communication

Time management

Organization

Professional writing

Multilingual (preferred)

Education

High School diploma

Bachelor's degree preferred

Tools

SharePoint

Excel

Outlook

Teams

Word

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Financial Assistance Administrator

Professional Boston, MA, US

30+ days ago Requisition ID: 1513

Salary Range: $48,050.00 To $54,299.00 Annually

SALARY: $48,050-$54,299 per year.

This is a non-exempt, full-time position.

ORGANIZATION:

Metro Housing Boston (formerly Metropolitan Boston Housing Partnership) is a leading nonprofit dedicated to connecting the residents of Greater Boston with safe, decent homes they can afford. Metro Housing empowers families and individuals to move along the continuum from homelessness to housing stability. Serving more than 25,000 households annually, we work seamlessly to bridge the gaps among government, nonprofits, and corporations to continually increase our impact. With more than 30 years’ experience piloting and implementing housing programs, we have solidified our position as an industry-leading expert on navigating the affordable housing field.

MISSION:

“We mobilize wide-ranging resources to provide innovative and personalized services that lead families and individuals to housing stability, economic security and an improved quality of life.”

OVERVIEW:

The Financial Assistance Administrator will work in the Financial Assistance Department, which is a homelessness prevention program funded by the Massachusetts Department of Housing and Community Development (DHCD) processing applications for assistance with rent arrears, utility arrears, and/or moving costs. Telephone outreach and email outreach to applicants is required for processing cases and understanding the up-to-date regulations to make eligibility determinations for each case. This is a very fast-paced position requiring excellent follow-up, communication, and organizational skills. Technological skills to utilize the platforms for processing the cases is a key aspect for success in this role as well as the ability to determine an appropriate course of action. A dedication to assisting individuals and families in crisis both with processing the funding, and referrals to other resources, is required to meet the mission of Metro and our stakeholders.

REPORTS TO:Financial Assistance Program Manager

RESPONSIBILITIES MAY INCLUDE:

The statements below are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned.

• Provide resources to address clients’ needs, including but not limited to: housing applications, negotiation and mediation with property owners and utility companies, fuel assistance, and shelter information.
• Complete andmaintainclient application files by reviewingsubmittedapplications forassistance; collectingadditionalrequired documentation from clients, property owners, and advocates; andmaintaininga steady rolling caseload of program participants.
• Accept referrals for financial assistance and/or housing counseling from advocates from external partner organizations and internal Metro Housing|Boston staff, and keep those parties updated via e-mail or phone regarding work with their clients.
• Track all interactions with clients and/or their files by entering outcomes from phone and in-person interactions intoappropriate datacollection tools Including the Case Management System and other software platforms asrequiredeither by our funder or that of the organization.
• Manage rolling caseloads assigned weekly with great self-initiative and oversight to meet quotas,
• Other duties as assigned.

QUALIFICATIONS:

• High School diploma with 2 years’ experience or Bachelor Degree preferred
• Experience in application processing, program eligibility determinations, case management or intake and assessment preferred
• Experience with crisis interventionregardingissues such as homelessness and affordable housing access preferred or similar relatable experience in serving populations toprovideassistance-- such as a medical, non-profit organization, government organization, or insurance background.
• Willingness to work as part of a team to promote the goals of the program and agency;
• Sensitivity to the needs of the homeless, low-income, and diverse populations;
• Ability to work in a very busy, diverse team setting;
• Excellent time management, organizational, communication, computer literacy and professional writing skills;
• Must be proficient in Microsoft Office programs such as; SharePoint, Excel, Outlook, Teams, Word, etc.

PREFERENCE GIVEN TO:

• Candidates with multilingual skills (verbal and written). Indicate language fluency on application.

NOTE: Metro Housing supports a hybrid work environment. Staff is expected to work from the Boston office as needed to ensure maximum performance and results, and at the direction of the managers .

Most benefits are available on your first day of work with Metro Housing | Boston. These benefits currently include:

Your and your family’s health

• Health and dental coverage on a pre-tax basis;
• Eye Med Vision plan on a pre-tax basis;
• Medical and dependent care reimbursement account;
• Company paid life and AD&D insurance and long-term disability;
• Free, confidential Employee Assistance Program;
• Voluntary life, accident, critical illness and cancer insurance.

Work/life balance

• Generous vacation, sick, and personal time;