Financial Assistance Coordinator

Metro Housing|Boston; Boston (MA); Hybrid; USD 55,250 - 62,449; Full time

Benefits offered by this job

Health and dental coverage

Eye Med Vision plan

Pre-tax flexible spending accounts

Life and AD&D insurance

Employee Assistance Program

Voluntary life and other insurance

Job summary

Metro Housing|Boston is seeking a Financial Assistance Coordinator to oversee the RAFT program and related financial resources while actively engaging with Boston’s housing and homeless services community.

The role emphasizes data management, interdepartmental collaboration, and compassionate client service to support households facing housing instability.

Qualifications

• High School diploma with 2 years’ related experience or Bachelor Degree preferred
• Experience in application processing, program eligibility determinations, case management or intake and assessment preferred
• Ability to communicate effectively and compassionately with clients, internal team members and external partners
• Strong time management skills and the capability to handle high-volume of administrative work and manage a very busy work environment with competing priorities
• Ability to work under pressure, meet deadlines, and complete repetitive tasks quickly and accurately
• Excellent organizational skills with the ability to manage various long‑term projects concurrently
• Sensitivity to the needs of a diverse, low income population
• Demonstrated ability to handle emotionally stressful situations and manage conflict
• Empathetic to those needing reasonable accommodations as well as language assistance
• Ability to both work independently and with a team
• Strong interpersonal and written and oral communication skills
• Proficient with Microsoft Office 365 programs such as; Word, Excel, Sharepoint, Teams, and comfort learning new software and tracking systems

Responsibilities

• Administer homelessness prevention funds for families by developing systems for accepting and reviewing applications, collecting data and reporting to funders, and by directly assisting families who are interested in accessing these funds
• Review and process all referrals and applications submitted by external partners as well as Metro Housing internal staff, checking for completeness and accuracy
• Communicate with partners and vendors to obtain all relevant information and documentation required to process applications in a timely manner
• Obtain resources and services as requested and/or needed to address client needs, including but not limited to: housing applications, language translation assistance, negotiation and mediation with property owners and utility companies, CORI resolution, credit programs and assistance with financial applications
• Track client referrals and program outcomes and maintain client data and documentation
• Provide additional training and peer shadowing; and
• Other duties as assigned

Skills

Communication skills

Time management

Organization

Teamwork

Multilingual abilities

Education

High School diploma or higher

Bachelor's degree preferred

Tools

Microsoft Office 365

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Financial Assistance Coordinator

3 days ago Requisition ID: 1512

Salary Range: $55,250.00 To $62,449.00 Annually

SALARY:$55,250 - $62,449 per year.

This is a non-exempt, full-time position.

ORGANIZATION:

Metro Housing|Boston is a leading nonprofit dedicated to connecting the residents of Greater Boston with safe, decent homes they can afford. Metro Housing empowers families and individuals to move from homelessness to housing stability. Serving more than 25,000 households annually, we work seamlessly to bridge the gaps among government, nonprofits, and corporations to continually increase our impact. With more than 30 years’ experience piloting and implementing housing programs, we have solidified our position as an industry-leading expert on navigating the affordable housing field.

MISSION:

“We mobilize wide-ranging resources to provide innovative and personalized services that lead families and individuals to housing stability, economic security and an improved quality of life.”

OVERVIEW:

The Financial Assistance Coordinator will provide oversight of the Department of Housing and Community Development’s RAFT Program and any additional financial assistance resources as they become avaialble. In addition, s/he will be expected to be an active and engaged participant in Boston’s housing and homeless community, representing the interests and priorities of Metro Housing.

REPORTS TO:Financial Assistance Manager

RESPONSIBILITIES MAY INCLUDE:

This statements below are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned.

• Administer homelessness prevention funds for families by developing systems for accepting and reviewing applications, collecting data and reporting to funders, and by directly assisting families who are interested in accessing these funds;
• Review and process all referrals and applications submitted by external partners as well as Metro Housing internal staff, checking for completeness and accuracy;
• Communicate with partners and vendors to obtain all relevant information and documentation required to process applications in a timely manner;
• Obtain resources and services as requested and/or needed to address client needs, including but not limited to: housing applications, language translation assistance, negotiation and mediation with property owners and utility companies, CORI resolution, credit programs and assistance with financial applications;
• Track client referrals and program outcomes and maintain client data and documentation;
• Provide additional training and peer shadowing; and
• Other duties as assigned.

QUALIFICATIONS:

• High School diploma with 2 years’ related experience or Bachelor Degree preferred;
• Experience in application processing, program eligibility determinations, case management or intake and assessment preferred;
• Ability to communicate effectively and compassionately with clients, internal team members and external partners;
• Strong time management skills and the capability to handle high-volume of administrative work and manage a very busy work environment with competing priorities;
• Ability to work under pressure, meet deadlines, and complete repetitive tasks quickly and accurately;
• Excellent organizational skills with the ability to manage various long‑term projects concurrently;
• Sensitivity to the needs of a diverse, low income population;
• Demonstrated ability to handle emotionally stressful situations and manage conflict;
• Empathetic to those needing reasonable accommodations as well as language assistance;
• Ability to both work independently and with a team;
• Strong interpersonal and written and oral communication skills; and
• Proficient with Microsoft Office 365 programs such as; Word, Excel, Sharepoint, Teams, and comfort learning new software and tracking systems.

PREFERENCE GIVEN TO:

• Candidates with multilingual skills (verbal and written). We are seeking candidates that speak and write English and at least one of the following languages (for interpreting and translation): Vietnamese, Cape Verdean Creole, Haitian Creole, Portuguese, Cantonese, Mandarin, Toisanese, and Spanish.

This is a hybrid office work position. Employees who prefer to work in the office daily can do so. Must be able to come into the office 2- 3 times weekly.

Most benefits are available on your first day of work with Metro Housing | Boston. These benefits currently include:

Your and your family’s health

• Health and dental coverage on a pre-tax basis;
• Eye Med Vision plan on a pre-tax basis;
• Medical and dependent care reimbursement account;
• Company paid life and AD&D insurance and long-term disability;
• Free, confidential Employee Assistance Program;
• Voluntary life, accident, critical illness and cancer insurance.

Work/life balance

• Generous vacation, sick, and personal time;