Stabilization Manager

Metro Housing|Boston; Boston (MA); Hybrid; USD 68,000 - 75,000; Full time

Job summary

Metro Housing|Boston is seeking a Homebase Stabilization Manager to lead stabilization initiatives, supervise staff, and ensure program compliance across HomeBASE and related programs in the Greater Boston area. This hybrid role requires building partnerships, coordinating services, conducting trainings, and overseeing data tracking to measure outcomes, with location at 1411 Tremont Street Boston, MA.

You will manage workshops, referrals, and support tenants facing affordability challenges,

Qualifications

• Bachelor's degree preferred and at least 5 years of supervisory experience.
• Experience assisting clients with housing and stabilization barriers.
• Knowledge of service agencies and resources for homeless and low-income families.
• Ability to speak publicly and present workshops and training.
• Valid driver's license and access to a vehicle, willingness to travel across the region.
• Ability to work in a busy, diverse team model setting.
• Excellent time management and organizational skills.

Responsibilities

• Hire, train, and oversee staff to provide direct case management/stabilization services to clients in all stabilization initiatives.
• Lead and mentor program staff to identify the specific needs of tenants, property owners, and other stakeholders.
• Remain knowledgeable of resources to ensure referrals and/or services.
• Attend all Homebase training and program meetings regarding participants pending housing.
• Convene and facilitate weekly and/or monthly team meetings and provide regular supervision for staff.
• Manage groups of overflow participants waiting on assignment of permanent case manager.
• Conduct bi-weekly workshops and housing clinics addressing housing needs of participants unable to afford a market rent unit.
• Conduct home and wellness visits as needed to support the team and program operations.
• Bi-weekly case conferences with case managers and participants not in compliance with their service plan.
• Work closely with the compliance team to resolve landlord issues, payments, and rent recalculation.
• Identify, monitor, and assist participants eligible for Homebase funding/RAFT or other resources.
• Coordinate schedules to ensure consistent coverage and caseloads and ratios.
• Oversee data tracking system(s) to ensure consistent documentation of services and outcomes.
• Participate in all Department and Metro Housing management meetings.

Skills

Public speaking

Leadership

Time management

Communication skills

Organizational skills

Driving

Education

Bachelor's degree preferred

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Regular Full-Time Boston, MA, US 1 Attachments

2 days ago Requisition ID: 1511

Salary Range: $68,000.00 To $75,000.00 Annually

Exempt

ORGANIZATION

Metro Housing|Boston is a regional non‑profit housing agency that serves more than 25,000 households annually. Our broad array of programs and services, as well as our extensive network of property owners and fellow service providers, allow us to address a wide range of housing‑related issues, from preventing evictions and homelessness to helping people find suitable homes to make rent more affordable.

MISSION

“We mobilize wide‑ranging resources to provide innovative and personalized services that lead families and individuals to housing stability, economic security, and an improved quality of life.”

OVERVIEW

The Homebase Stabilization Manager will oversee the development and implementation of all aspects of the varied stabilization initiatives at Metro Housing|Boston including but not limited to stabilization services offered through the HomeBASE Stabilization and Administration Programs. The Manager will be responsible for all administrative responsibilities for each initiative, including program compliance, and will also provide program supervision, case evaluation, training, and technical assistance.

The Homebase Stabilization Manager will also work to expand partnerships that will enhance current stabilization services and will also identify opportunities to increase the capacity to offer stabilization services to program participants who are not currently receiving such services through other initiatives. This is a hybrid position where you will work a minimum of two (2/3) days per week in the office at 1411 Tremont Street Boston, MA. Hybrid work schedule may change, and you will be notified by your supervisor.

REPORTS TO

Director of Housing Supports

RESPONSIBILITIES MAY INCLUDE:

• Hire, train, and oversee staff to provide direct case management/stabilization services to clients in all stabilization initiatives.
• Lead and mentor program staff to identify the specific needs of the tenants, property owners, and other stakeholders that are served by the various programs,
• Remain knowledgeable of resources to ensure appropriate referrals and/or services to address myriad needs.
• Attend all Homebase training and program meetings regarding participants pending housing.
• Convene and facilitate weekly and or monthly team meetings and provide regular supervision for staff.
• Manage groups of overflow participants waiting on assignment of permanent case manager.
• Conduct and implement bi-weekly workshops and housing clinics addressing housing needs of participants unable to afford a market rent unit.
• Conduct home and wellness visits as needed to support the team and program operations.
• Conduct bi-weekly case conferences with case managers and participants who are not in compliance with their service plan.
• Work closely with the compliance team to resolve landlord issues, payments, unit conditions, and rent recalculation.
• Identify, monitor, and assist participants who may be eligible for third year of Homebase funding, RAFT, or other financial resources to apply for and receive approval.
• Coordinate schedules to ensure consistent coverage and caseloads and ratios.
• Oversee data tracking system(s) to ensure consistent documentation of services and outcomes.
• Participate in all Department and Metro Housing management and other related meetings.

QUALIFICATIONS:

• Bachelor's Degree preferred and at least 5 years of supervisory experience.
• Experience assisting clients with housing and economic stabilization barriers including legal, financial, or psychological.
• Knowledge and experience with service agencies and resources for homeless and low‑income individuals and families.
• Ability and willingness to speak publicly and present workshops and training at Metro Housing and agencies throughout greater Boston.
• Valid Driver's license and access to a vehicle, willingness to travel to various co‑location sites throughout our region.
• Ability to work in a busy, diverse team model setting.
• Excellent time management, organizational and communication skills.

PREFERENCE GIVEN TO:

• Candidates with multilingual skills (verbal and written). We are seeking candidates who speak and write English and at least one of the following languages (for interpreting and translation): Vietnamese, Cape Verdean Creole, Portuguese, Cantonese, Mandarin, Toisanese, and Spanish.
• Candidates who live within two miles of Metro Housing|Boston’s headquarters at Roxbury Crossing.
• Reliable transportation required for field assignments.

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