Financial Apps Support Analyst (Tier 1 Help Desk)

Prominent Edge LLC; Gaithersburg (MD); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

3 weeks paid time off

401(k) matching

Comprehensive health care plan

Job summary

Prominent Edge LLC, located in Gaithersburg, MD, is seeking a Business Support Analyst with financial application knowledge for their Tier I Help Desk. The candidate will aid end-users over the phone or in-person, addressing a variety of questions about financial and administrative applications. Minimum qualifications include an associate’s degree and experience in a help desk environment. Benefits include 3 weeks PTO, 401(k) matching, and a comprehensive healthcare plan.

Qualifications

• Demonstrated experience in a service desk/help desk environment.
• Proficient understanding of general accounting principles.
• Ability to deal with standardized situations with few variables.

Responsibilities

• Assist end users of financial and administrative applications.
• Resolve issues and follow up to ensure customer satisfaction.

Skills

Customer service skills

Problem-solving abilities

Financial application knowledge

Documentation skills

Interpersonal skills

Ability to prioritize tasks

Communication skills

Education

Associate’s degree or equivalent experience

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Microsoft Teams

Adobe

Job description

Prominent Edge LLC, located in Gaithersburg, MD, is seeking a Business Support Analyst with financial application knowledge for their Tier I Help Desk. The candidate will aid end-users over the phone or in-person, addressing a variety of questions about financial and administrative applications. Minimum qualifications include an associate’s degree and experience in a help desk environment. Benefits include 3 weeks PTO, 401(k) matching, and a comprehensive healthcare plan.