Business Support Analyst (CIC)

Prominent Edge LLC; Gaithersburg (MD); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

3 weeks paid time off

401(k) matching

Comprehensive health care plan

Job summary

Prominent Edge LLC, located in Gaithersburg, MD, is seeking a Business Support Analyst with financial application knowledge for their Tier I Help Desk. The candidate will aid end-users over the phone or in-person, addressing a variety of questions about financial and administrative applications. Minimum qualifications include an associate’s degree and experience in a help desk environment. Benefits include 3 weeks PTO, 401(k) matching, and a comprehensive healthcare plan.

Qualifications

• Demonstrated experience in a service desk/help desk environment.
• Proficient understanding of general accounting principles.
• Ability to deal with standardized situations with few variables.

Responsibilities

• Assist end users of financial and administrative applications.
• Resolve issues and follow up to ensure customer satisfaction.

Skills

Customer service skills

Problem-solving abilities

Financial application knowledge

Documentation skills

Interpersonal skills

Ability to prioritize tasks

Communication skills

Education

Associate’s degree or equivalent experience

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Microsoft Teams

Adobe

Job description

We are looking for a Business Support Analyst with financial application knowledge for Tier I Help Desk in Gaithersburg, MD to join our team at Prominent Edge. We are a small, stable, growing company that believes in doing things right. This role serves as the customer-facing, single point to assist end users of all skill levels over the phone, in person, or by using other assistance technologies to address a wide variety of questions concerning financial and administrative applications as well as to follow up to ensure customer satisfaction.

Minimum Qualifications

• Demonstrated progressive experience in a service desk/help desk environment supporting financial and administrative applications.
• Experienced working in a team-oriented, collaborative environment.
• Excellent customer service, verbal, and written communication skills. Proven ability to follow written and verbal instructions.
• Ability to deal with problems involving few concrete variables in standardized situations. Proven ability to resolve problems quickly using sound judgement.
• Proficient understanding of general accounting principles.
• Proficient in Microsoft technologies, including Word, Excel, PowerPoint, Outlook, and Teams as well as with Adobe and with Internet browsers.
• Proven ability to prioritize multiple tasks in a fast-paced environment.
• Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
• Demonstrated strong documentation skills.
• Ability to absorb and retain information quickly with a demonstrated ability to conduct research on a wide range of computing issues. Proven analytical and problem-solving abilities.

Minimum Education

• Associate’s degree with one year of responsible experience working with financial and administrative application experience, or equivalent to two years of coursework from an accredited college or university and one year of responsible experience working with financial and administrative application experience or relevant experience as determined by the COR on a case-by-case basis.

W2 Benefits

• 3 weeks paid time off per year + 10 Holidays
• Six percent 401(k) matching, vested immediately
• We offer comprehensive health care plan(s) with nationwide coverage for you and your family
• This organization participates in E-Verify