Business Support Analyst (CIC)

Prominent Edge; Gaithersburg (MD); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

3 weeks paid time off

401(k) matching

Comprehensive health care plan

Job summary

Prominent Edge is looking for a Business Support Analyst with financial application knowledge to join our team in Gaithersburg, MD. This role serves as the customer-facing point of assistance for end users, addressing a variety of queries regarding financial and administrative applications.

The ideal candidate will have demonstrated experience in a help desk environment, exceptional communication skills, and an understanding of accounting principles. Benefits include 3 weeks paid time off, 401(k) matching, and comprehensive healthcare plans.

Qualifications

• Demonstrated experience in a service desk/help desk environment supporting financial applications.
• Excellent customer service and communication skills.
• Ability to resolve problems quickly using sound judgment.

Responsibilities

• Assist end users of financial and administrative applications.
• Provide customer support over the phone and in person.
• Follow up to ensure customer satisfaction.

Skills

Customer service

Problem-solving

Communication skills

Interpersonal skills

Analytical skills

Documentation skills

Education

Associate’s degree or equivalent experience

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Microsoft Teams

Adobe

Internet Browsers

Job description

Overview

We are looking for a Business Support Analyst with financial application knowledge for Tier I Help Desk in Gaithersburg, MD to join our team at Prominent Edge. We are a small, stable, growing company that believes in doing things right. This role serves as the customer-facing, single point to assist end users of all skill levels over the phone, in person, or by using other assistance technologies to address a wide variety of questions concerning financial and administrative applications as well as to follow up to ensure customer satisfaction.

Minimum Qualifications

• Demonstrated progressive experience in a service desk/help desk environment supporting financial and administrative applications
• Experienced working in a team-oriented, collaborative environment
• Excellent customer service, verbal, and written communication skills. Proven ability to follow written and verbal instructions
• Ability to deal with problems involving few concrete variables in standardized situations. Proven ability to resolve problems quickly using sound judgement
• Proficient understanding of general accounting principles
• Proficient in Microsoft technologies, including Word, Excel, PowerPoint, Outlook, and Teams as well as with Adobe and with Internet browsers
• Proven ability to prioritize multiple tasks in a fast-paced environment
• Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills
• Demonstrated strong documentation skills
• Ability to absorb and retain information quickly with a demonstrated ability to conduct research on a wide range of computing issues. Proven analytical and problem-solving abilities

Minimum Education

• Associate’s degree with one year of responsible experience working with financial and administrative application experience, or equivalent to two years of coursework from an accredited college or university and one year of responsible experience working with financial and administrative application experience or relevant experience as determined by the COR on a case-by-case basis

W2 Benefits

• 3 weeks paid time off per year + 10 Holidays
• Six percent 401(k) matching, vested immediately
• We offer comprehensive health care plan(s) with nationwide coverage for you and your family
• This organization participates in E-Verify

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.