Client-Side App Support Analyst — Tier 2/3

pathwayRP; Wilton (CT); On-site; USD 60,000 - 80,000; Full time

Job summary

A recruitment agency is seeking a candidate for a Full-time role to provide tier 2-3 support for desktop applications in Connecticut. The ideal applicant will have technical expertise, particularly in troubleshooting wide-ranging desktop, application, and network issues, with a background in financial services. Key responsibilities include analyzing incident requests and troubleshooting various issues for users across different locations. US citizenship or Green Card required.

Qualifications

• Experience in the financial services industry.
• Understanding of Windows ODBC stack and troubleshooting.
• Ability to analyze incident requests and determine root causes.

Responsibilities

• Provide tier 2-3 support for desktop applications.
• Troubleshoot various application, software, and network issues.
• Support users across different physical locations.

Skills

Advanced technical expertise

Troubleshooting skills

Ability to prioritize multiple projects

Knowledge of Citrix XenApp

Tools

Microsoft Office

Oracle databases

SQL Server

Financial market data applications

Job description

A recruitment agency is seeking a candidate for a Full-time role to provide tier 2-3 support for desktop applications in Connecticut. The ideal applicant will have technical expertise, particularly in troubleshooting wide-ranging desktop, application, and network issues, with a background in financial services. Key responsibilities include analyzing incident requests and troubleshooting various issues for users across different locations. US citizenship or Green Card required.