Finance Help Desk Analyst — Part-Time (32h/wk)

Maryland-National Capital Park and Planning Commission; Riverdale Park (MD); On-site; USD 30,000 - 39,000; Part time

Job summary

Maryland-National Capital Park and Planning Commission is seeking a Help Desk Finance support staff professional who is detail-oriented, self-motivated, and highly organized. The role emphasizes delivering advanced customer service, finance system configuration support, and accounting assistance to internal and external customers.

Based on the job duties, you will track deposits, resolve finance issues, provide end-user troubleshooting, record incidents in Zendesk, and assist with payouts and

Qualifications

• Must have a High School Diploma or GED.
• Two years of experience providing Help Desk support or equivalent knowledge of Help Desk software applications.
• Excellent written and verbal communication skills.

Responsibilities

• Track and reconcile deposits using accounting software.
• Resolve escalated finance issues from Help Desk staff.
• Provide account/finance troubleshooting support to end users and clients.
• Detect, diagnose, and resolve over/short incidents.
• Record and track incident reports through Zendesk ticketing software.
• Assist in duties including Recreation Council payouts, Tax Payouts, and Third-Party Billing invoices/inquiries.
• Perform other related duties as assigned.

Education

High School Diploma or GED

Tools

Zendesk

Job description

Maryland-National Capital Park and Planning Commission is seeking a Help Desk Finance support staff professional who is detail-oriented, self-motivated, and highly organized. The role emphasizes delivering advanced customer service, finance system configuration support, and accounting assistance to internal and external customers.

Based on the job duties, you will track deposits, resolve finance issues, provide end-user troubleshooting, record incidents in Zendesk, and assist with payouts and