Level 1 App Support Specialist — Customer-Focused

Resolve Tech Solutions; Houston (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

A technology service provider in Houston is looking for a Level 1 Application Support Analyst to provide first-line support for custom business applications. The role requires strong communication skills and the ability to work closely with teams to ensure effective issue resolution. Candidates should have an Associate or Bachelor’s degree in IT or a related field and 1–3 years of experience in application support. This position offers an opportunity to contribute to user satisfaction and application stability.

Qualifications

• 1–3 years of experience in application support or help desk roles.
• Experience supporting web-based applications is a plus.
• Basic SQL knowledge and query experience.

Responsibilities

• Act as the initial point of contact for application support requests.
• Log, categorize, and track incidents and service requests accurately.
• Perform initial troubleshooting and triage for issues.

Skills

Strong written and verbal communication skills

Experience with ticketing systems

Ability to learn business applications quickly

Education

Associate or Bachelor’s degree in IT, Computer Science, or related field

Tools

Azure DevOps

JIRA

Job description

A technology service provider in Houston is looking for a Level 1 Application Support Analyst to provide first-line support for custom business applications. The role requires strong communication skills and the ability to work closely with teams to ensure effective issue resolution. Candidates should have an Associate or Bachelor’s degree in IT or a related field and 1–3 years of experience in application support. This position offers an opportunity to contribute to user satisfaction and application stability.