Customer-Focused Financial Apps Help Desk Analyst

Prominent Edge; Gaithersburg (MD); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

3 weeks paid time off

401(k) matching

Comprehensive health care plan

Job summary

Prominent Edge is looking for a Business Support Analyst with financial application knowledge to join our team in Gaithersburg, MD. This role serves as the customer-facing point of assistance for end users, addressing a variety of queries regarding financial and administrative applications.

The ideal candidate will have demonstrated experience in a help desk environment, exceptional communication skills, and an understanding of accounting principles. Benefits include 3 weeks paid time off, 401(k) matching, and comprehensive healthcare plans.

Qualifications

• Demonstrated experience in a service desk/help desk environment supporting financial applications.
• Excellent customer service and communication skills.
• Ability to resolve problems quickly using sound judgment.

Responsibilities

• Assist end users of financial and administrative applications.
• Provide customer support over the phone and in person.
• Follow up to ensure customer satisfaction.

Skills

Customer service

Problem-solving

Communication skills

Interpersonal skills

Analytical skills

Documentation skills

Education

Associate’s degree or equivalent experience

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Microsoft Teams

Adobe

Internet Browsers

Job description

Prominent Edge is looking for a Business Support Analyst with financial application knowledge to join our team in Gaithersburg, MD. This role serves as the customer-facing point of assistance for end users, addressing a variety of queries regarding financial and administrative applications.

The ideal candidate will have demonstrated experience in a help desk environment, exceptional communication skills, and an understanding of accounting principles. Benefits include 3 weeks paid time off, 401(k) matching, and comprehensive healthcare plans.