Financial Aid Support Specialist

Glen Oaks Community College; Michigan; On-site; USD 36,000 - 54,000; Full time

Job summary

Glen Oaks Community College is seeking a Full-Time Financial Aid Support position to assist students with financial aid inquiries, FAFSA completion, loan counseling, and required documentation. The role requires knowledge of federal, state, and institutional aid rules, discretion, and professional communication.

Responsibilities include processing FAFSA imports, verifying files for compliance, reviewing scholarships, maintaining enrollment-based awards, and assisting with evening coverage and

Qualifications

• Associate degree in a related field is required.
• Proficient grammar, spelling, punctuation and the ability to compose in good form.
• Demonstrated keyboarding ability.
• Strong written communication and data-entry skills.
• Proficiency with Microsoft Excel and MS Office is expected.

Responsibilities

• Respond to financial aid inquiries in person, by mail, electronically, or by phone.
• Assist with FAFSA import and verification of student files.
• Review and award institutional, state, and external scholarships.
• Monitor enrollment and adjust awards as necessary.
• Maintain work-study contracts and post job descriptions online and on campus.
• Cross-train to assist with customer service within the Student Services Department.
• Maintain the department procedure manual and ensure content accuracy.
• Communicate with students requiring proof of attendance and release aid upon verification.
• Create and mail SAP letters and Exit Counseling communications.
• Assist with evening office coverage and cash-handling reconciliation.
• Maintain and track delinquent and default loan mailings.
• Keep the department's web presence accurate and up-to-date.
• Scan and organize student records for proper document management.
• Other duties as assigned.

Skills

Grammar and composition

Keyboarding

Strong writing skills

Education

Associate Degree in a related field

Tools

Excel (MS Office)

Job description

Glen Oaks Community College is seeking a Full-Time Financial Aid Support position to assist students with financial aid inquiries, FAFSA completion, loan counseling, and required documentation. The role requires knowledge of federal, state, and institutional aid rules, discretion, and professional communication.

Responsibilities include processing FAFSA imports, verifying files for compliance, reviewing scholarships, maintaining enrollment-based awards, and assisting with evening coverage and