Financial Aid Operations Specialist

Arkansas State University - Mountain Home; Jonesboro (AR); On-site; USD 38,000 - 54,000; Full time

Job summary

Arkansas State University - Mountain Home is seeking an Administrative Specialist III to provide departmental staff support within Financial Aid and Scholarships. The role involves greeting students, answering calls, and guiding them through financial aid processes.

Responsibilities include monitoring inquiries, assisting with portal navigation, maintaining records under FERPA, and ensuring confidentiality in line with federal and state laws. Typical hours: Monday–Friday, 8:00 a.m.

Qualifications

• Requires knowledge of Banner information system and data system functions.
• Familiarity with FERPA and privacy/record maintenance policies.
• Ability to analyze, evaluate and recommend records systems improvements.

Responsibilities

• Performs secretarial and clerical duties for the Financial Aid office; greet students and visitors, answer a multi-line phone.
• Maintain security and confidentiality of records per FERPA.
• Monitor wait times and manage check-in system for students and visitors.

Skills

Banner information system

Designated data system functions

Record management systems

Privacy laws & FERPA

Records systems analysis

Education

High school diploma or equivalent

Job description

Arkansas State University - Mountain Home is seeking an Administrative Specialist III to provide departmental staff support within Financial Aid and Scholarships. The role involves greeting students, answering calls, and guiding them through financial aid processes.

Responsibilities include monitoring inquiries, assisting with portal navigation, maintaining records under FERPA, and ensuring confidentiality in line with federal and state laws. Typical hours: Monday–Friday, 8:00 a.m.