Administrative Specialist III

Arkansas State University - Mountain Home; Jonesboro (AR); On-site; USD 38,000 - 54,000; Full time

Job summary

Arkansas State University - Mountain Home is seeking an Administrative Specialist III to provide departmental staff support within Financial Aid and Scholarships. The role involves greeting students, answering calls, and guiding them through financial aid processes.

Responsibilities include monitoring inquiries, assisting with portal navigation, maintaining records under FERPA, and ensuring confidentiality in line with federal and state laws. Typical hours: Monday–Friday, 8:00 a.m.

Qualifications

• Requires knowledge of Banner information system and data system functions.
• Familiarity with FERPA and privacy/record maintenance policies.
• Ability to analyze, evaluate and recommend records systems improvements.

Responsibilities

• Performs secretarial and clerical duties for the Financial Aid office; greet students and visitors, answer a multi-line phone.
• Maintain security and confidentiality of records per FERPA.
• Monitor wait times and manage check-in system for students and visitors.

Skills

Banner information system

Designated data system functions

Record management systems

Privacy laws & FERPA

Records systems analysis

Education

High school diploma or equivalent

Job description

Please note: all position postings close at 12:00 A.M. CST on the position closing date

Administrative Specialist III Working Title Administrative Specialist III Position # A01027 Department Financial Aid and Scholarships

Please note: Allpostings close at 12 A.M. CST on theclosing date. This employer participates in E-Verify.

Position Summary:

The Administrative Specialist III is responsible for providing departmental staff support, responding to inquiries from students, staff or external partners. In addition to supporting departmental outreach and engagement efforts. This position is governed by state and federal laws and agency/institution policy.

Duties & Responsibilities:

• Performs secretarial and clerical duties associated with the Financial Aid office, including acknowledging and greeting all students and visitors, answering a multi-line telephone, managing and directing students and phone traffic.
• Maintains the security and confidentiality of all records in accordance with FERPA.
• Monitors and controls the wait time of students and other visitors through the check-in system.
• Helping students navigate financial aid portals or complete forms.
• Communicating aid eligibility and verification needs with students. Assisting students in collecting documents needed for financial aid and verifications. Working with students to clear blockers if able.
• Responding to student inquiries and directing them to appropriate resources.
• Monitor the Financial Aid email account and respond to all inquiries.
• Perform related/other duties as required

Knowledge/Skills/Abilities:

• Working knowledge of Banner information system.
• Knowledge of designated data system functions.
• Knowledge of record management systems and retention policies and procedures.
• Knowledge of federal laws and regulations and state directives, policies, and procedures surrounding privacy and record maintenance.
• Ability to analyze, evaluate, and recommend new or revised records systems flow.

General Days/Hours:

Monday - Friday
8:00 a.m. - 5:00 p.m.
Additional hours as requested and/or needed
Regular and reliable attendance

Other:

Please note: all position postings close at 12:00 A.M. CST on the position closing date

Assists students, parents, staff, faculty, student loan guarantee foundations, and lenders

Minimum Qualifications:

The formal education equivalent of a High School Diploma