Student Financial Aid Support Specialist

Tennessee State University; Nashville (TN); Presencial; USD 40 000 - 45 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Annual leave

Sick leave

Medical insurance

Retirement plan

Resumo da oferta

Tennessee State University is seeking a dedicated Financial Aid Assistant to join the Financial Aid Office. You will help students and families with financial aid questions, document collection, and process timing within established deadlines.

The role emphasizes customer service, attention to detail, and the ability to multitask in a busy office environment. This full-time position offers comprehensive benefits and campus-based work at Main Campus.

Qualificações

• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
• Excellent interpersonal and communication skills with a strong focus on customer service.
• Proficiency in Microsoft Office and familiarity with financial aid software is a plus.

Responsabilidades

• Serve as the first point of contact for students, parents, and visitors in the Financial Aid Office.
• Respond to inquiries in-person, by phone, and by email within established timeframes.
• Assist students in completing financial aid forms and gathering required documentation.
• Maintain knowledge of federal/state/institutional aid policies and procedures.
• Coordinate appointments for financial aid counselors and manage front desk operations.
• Process mail and documents, maintain organized records, and support staff as needed.

Conhecimentos

Interpersonal communication

Multitasking

Organization

Problem solving

Customer service

Formação académica

High school diploma or equivalent

Associate’s or Bachelor’s degree preferred

Ferramentas

Microsoft Office Suite

Descrição da oferta de emprego

Tennessee State University is seeking a dedicated Financial Aid Assistant to join the Financial Aid Office. You will help students and families with financial aid questions, document collection, and process timing within established deadlines.

The role emphasizes customer service, attention to detail, and the ability to multitask in a busy office environment. This full-time position offers comprehensive benefits and campus-based work at Main Campus.