Financial Aid Office Student Support Assistant

Norfolk State University; United States; On-site; USD 17,000 - 25,000; Part time

Job summary

Norfolk State University is seeking a part-time Wage Student Worker in the Financial Aid Office to assist with filing, scanning, and organizing student financial aid documents. You will help mail award letters, review web content for accuracy and accessibility, and report broken links.

You will provide front-counter coverage, assist students and families, and maintain strict confidentiality of student information in line with privacy requirements.

Qualifications

• Excellent verbal and written communication skills.
• Professional demeanor and office-appropriate attire.
• Strong organizational skills with attention to detail.
• Ability to handle confidential information responsibly.
• Able to interact professionally with students, parents, faculty, staff, and visitors.
• Basic computer skills and ability to navigate websites and office software.
• Dependable, punctual, and able to work as scheduled.

Responsibilities

• File, scan, organize, and transfer student financial aid documents.
• Assist with mailing financial aid correspondence and tracking letters.
• Review Financial Aid website content for accuracy, usability, and accessibility.
• Review links for accessibility; report broken or inaccessible links.
• Assist with editing and provide feedback on Financial Aid web content.
• Provide front-counter coverage and assist students, parents, visitors in a courteous and professional manner.
• Direct questions and concerns to appropriate Financial Aid staff when necessary.
• Maintain confidentiality of student records and information in accordance with privacy requirements.
• Complete and sign a Confidentiality Statement.
• Perform other general office and administrative duties as assigned.

Skills

Verbal & written

Professional demeanor

Organizational skills

Follow instructions

Interpersonal skills

Basic computer skills

Punctuality

Confidentiality

Tools

Microsoft Office

Job description

Norfolk State University is seeking a part-time Wage Student Worker in the Financial Aid Office to assist with filing, scanning, and organizing student financial aid documents. You will help mail award letters, review web content for accuracy and accessibility, and report broken links.

You will provide front-counter coverage, assist students and families, and maintain strict confidentiality of student information in line with privacy requirements.