Work- Study Students

Norfolk State University; United States; On-site; USD 17,000 - 25,000; Part time

Job summary

Norfolk State University is seeking a part-time Wage Student Worker in the Financial Aid Office to assist with filing, scanning, and organizing student financial aid documents. You will help mail award letters, review web content for accuracy and accessibility, and report broken links.

You will provide front-counter coverage, assist students and families, and maintain strict confidentiality of student information in line with privacy requirements.

Qualifications

• Excellent verbal and written communication skills.
• Professional demeanor and office-appropriate attire.
• Strong organizational skills with attention to detail.
• Ability to handle confidential information responsibly.
• Able to interact professionally with students, parents, faculty, staff, and visitors.
• Basic computer skills and ability to navigate websites and office software.
• Dependable, punctual, and able to work as scheduled.

Responsibilities

• File, scan, organize, and transfer student financial aid documents.
• Assist with mailing financial aid correspondence and tracking letters.
• Review Financial Aid website content for accuracy, usability, and accessibility.
• Review links for accessibility; report broken or inaccessible links.
• Assist with editing and provide feedback on Financial Aid web content.
• Provide front-counter coverage and assist students, parents, visitors in a courteous and professional manner.
• Direct questions and concerns to appropriate Financial Aid staff when necessary.
• Maintain confidentiality of student records and information in accordance with privacy requirements.
• Complete and sign a Confidentiality Statement.
• Perform other general office and administrative duties as assigned.

Skills

Verbal & written

Professional demeanor

Organizational skills

Follow instructions

Interpersonal skills

Basic computer skills

Punctuality

Confidentiality

Tools

Microsoft Office

Job description

Essential Duties and Responsibilities

• File, scan, organize, and transfer student financial aid documents and records.
• Assist with mailing financial aid correspondence, including award and tracking letters.
• Review Financial Aid website content for accuracy, usability, and accessibility.
• Review financial aid web links and report broken or inaccessible links.
• Assist with basic editing and provide feedback on Financial Aid web content.
• Provide front-counter coverage as requested and assist students, parents, and visitors in a courteous and professional manner.
• Direct questions and concerns to appropriate Financial Aid staff when necessary.
• Maintain confidentiality of student records and information in accordance with applicable privacy requirements.
• Complete and sign a required Confidentiality Statement.
• Perform other general office and administrative duties as assigned.

Required Qualifications

• Excellent verbal and written communication skills.
• Professional demeanor and appropriate attire suitable for an office environment.
• Strong organizational skills and attention to detail.
• Ability to follow instructions and handle confidential information responsibly.
• Ability to interact professionally with students, parents, faculty, staff, and visitors.
• Basic computer skills and the ability to navigate websites and office software.
• Dependable, punctual, and willing to work as scheduled.

Preferred Qualifications

• Previous office, customer service, or administrative experience.
• Familiarity with Microsoft Office applications.
• Experience reviewing websites or identifying broken links.
• Interest in financial aid, higher education, or administrative services.

Work Environment

This position is located in a professional office environment and requires regular interaction with students, parents, faculty, staff, and visitors. The Student Worker may be assigned to front-counter coverage and must maintain a professional appearance and courteous customer service approach at all times.

Additional Requirement

Confidentiality is essential. The selected student worker must sign and comply with the Financial Aid Office's Confidentiality Statement and appropriately safeguard all student and institutional information.

Wage and Hours

Wage employees are paid an hourly rate for actual hours worked and are limited to working 1500 hours per year and can only work a maximum of 29 hours a week. Work hours must be counted on the basis of the twelve-month period beginning May 1 of each year and April 30 of the following year. Wage employees in all agencies (all branches of government) are limited to working no more than 1500 hours during each twelve-month period of May 1-April 30. Should you work 1500 hours prior to April 30, your services will be terminated immediately. You will not be eligible for employment again until May 1. It is the responsibility of the employee and supervisor, as well as the Office of Human Resources, to monitor these hours to ensure compliance to policy. Wage employees may not earn leave nor do they have access to the Grievance Procedure process. They are not covered by the provision of the Virginia Personnel Act and are not entitled to the benefits afforded employees occupying classified positions.

Equal Opportunity Employer

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: Career Pathways for Individuals with Disabilities, or call DARS at 800-552-5019, or DBVI at 800-622-2155. Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force.

Join a vibrant academic community at Norfolk State University

Norfolk State University is a dynamic, public, urban institution located in the heart of Hampton Roads in Norfolk, Virginia. With a proud legacy dating back to 1935, NSU is one of just five HBCUs in the Commonwealth of Virginia and one of 15 public four-year universities in the state. Our campus is home to more than 5,400 students, including a thriving graduate population that makes up over 10% of our enrollment. NSU offers a supportive and engaging environment across five distinguished academic schools and colleges, led by a dedicated team of approximately 1,000 faculty and staff. With an annual operating budget exceeding $190 million, Norfolk State is positioned for growth, innovation, and student success. Whether you’re looking to grow your career or make a lasting impact, NSU invites you to be part of a community where excellence, purpose, and progress are more than just words they're a way of life.

The home of the largest Naval Base in the world, Norfolk is 1 of the 7 cities that make up what Is referred to as the Hampton Roads Region, an area that includes Virginia Beach & Colonial Williamsburg. Norfolk has big-city amenities and attractions of arts and culture, and cuisines of the Eastern Seaboard. There are numerous & accessible parks, riverfronts, lakes, festivals, & beaches; all favorable for weekend getaways and an easy commute to NSU.

Behold the Green and Gold and apply today!

NSU Human Resources 757.823.8160