Financial Aid Office Assistant - Student Services

Chapman University; Orange (CA); On-site; USD 19,000 - 27,000; Part time

Job summary

Chapman University is seeking an Undergraduate Financial Aid Office assistant to support daily operations, answer calls, and manage inquiries. You will assist advisors by handling emails, processing documents, and maintaining records with confidentiality.

The role emphasizes strong communication, attention to detail, and teamwork. It offers an on-site, part-time position on the Orange campus with opportunities to contribute to campus financial aid initiatives.

Qualifications

• Ability to learn departmental processes.
• Strong communication and customer service skills.
• Attention to detail and organizational skills.
• Ability to work independently and collaboratively in a team environment.
• Commitment to providing timely and accurate assistance to students, families, and campus partners.

Responsibilities

• Answer phone calls and provide customer service to students, families, and campus partners.
• Monitor and assist with inquiries received through the general Financial Aid email account.
• Respond to student questions via email and phone in a timely and professional manner.
• Track and process incoming mail for the Undergraduate Financial Aid Office.
• Scan, organize, and maintain electronic and physical documents.
• Provide administrative support to Financial Aid Advisors and office staff.
• Assist with special projects and departmental initiatives as assigned.
• Maintain accurate records and ensure information is processed efficiently.
• Handle sensitive student information with discretion and confidentiality.
• Perform other clerical and administrative duties as assigned.

Skills

Communication

Customer service

Attention to detail

Organizational skills

Teamwork

Job description

Chapman University is seeking an Undergraduate Financial Aid Office assistant to support daily operations, answer calls, and manage inquiries. You will assist advisors by handling emails, processing documents, and maintaining records with confidentiality.

The role emphasizes strong communication, attention to detail, and teamwork. It offers an on-site, part-time position on the Orange campus with opportunities to contribute to campus financial aid initiatives.