Student Admin/Office Assistant

Chapman University; Orange (CA); On-site; USD 19,000 - 27,000; Part time

Job summary

Chapman University is seeking an Undergraduate Financial Aid Office assistant to support daily operations, answer calls, and manage inquiries. You will assist advisors by handling emails, processing documents, and maintaining records with confidentiality.

The role emphasizes strong communication, attention to detail, and teamwork. It offers an on-site, part-time position on the Orange campus with opportunities to contribute to campus financial aid initiatives.

Qualifications

• Ability to learn departmental processes.
• Strong communication and customer service skills.
• Attention to detail and organizational skills.
• Ability to work independently and collaboratively in a team environment.
• Commitment to providing timely and accurate assistance to students, families, and campus partners.

Responsibilities

• Answer phone calls and provide customer service to students, families, and campus partners.
• Monitor and assist with inquiries received through the general Financial Aid email account.
• Respond to student questions via email and phone in a timely and professional manner.
• Track and process incoming mail for the Undergraduate Financial Aid Office.
• Scan, organize, and maintain electronic and physical documents.
• Provide administrative support to Financial Aid Advisors and office staff.
• Assist with special projects and departmental initiatives as assigned.
• Maintain accurate records and ensure information is processed efficiently.
• Handle sensitive student information with discretion and confidentiality.
• Perform other clerical and administrative duties as assigned.

Skills

Communication

Customer service

Attention to detail

Organizational skills

Teamwork

Job description

Please see Special Instructions for more details.

Student Employment will require a background check on final candidate.

Student Title Classification Information

Is this Role for an Undergrad or Grad Student?

Is this Role for an Undergrad or Grad Student? Undergrad

Anticipated Pay Range

Anticipated Pay Range $16.90 - $16.90

Pay Range Information

Chapman University is required to provide a reasonable estimate of the compensation range for this position. This range takes into account a variety of factors that are considered in making compensation decisions, including experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. Salary offers are determined based on the final candidate’s qualifications and experience, as well as internal equity and other internal factors. The anticipated pay range is not a promise of a particular wage.

Provide administrative and customer service support for the Undergraduate Financial Aid Office by assisting with daily office operations, including answering phone calls, tracking incoming mail, scanning documents, and supporting special projects. Assist Financial Aid Advisors by monitoring and responding to inquiries received through the general financial aid email account, answering student questions via email and phone, and helping ensure timely and accurate communication with students and families.

Responsibilities

• Answer phone calls and provide customer service to students, families, and campus partners.
• Monitor and assist with inquiries received through the general Financial Aid email account.
• Respond to student questions via email and phone in a timely and professional manner.
• Track and process incoming mail for the Undergraduate Financial Aid Office.
• Scan, organize, and maintain electronic and physical documents.
• Provide administrative support to Financial Aid Advisors and office staff.
• Assist with special projects and departmental initiatives as assigned.
• Maintain accurate records and ensure information is processed efficiently.
• Handle sensitive student information with discretion and confidentiality.
• Perform other clerical and administrative duties as assigned.

Required Qualifications

• Ability to learn departmental processes and procedures.
• Strong communication and customer service skills.
• Attention to detail and organizational skills.

Desired Qualifications

• Ability to work independently and collaboratively in a team environment.
• Commitment to providing timely and accurate assistance to students, families, and campus partners.

Special Instructions to Applicants

Student Employment will require a background check on final candidate.

Budget Information

Is Federal work-study required? Yes

MAIN CAMPUS
One University Drive
Orange, CA 92866
[phone]

RINKER HEALTH SCIENCE CAMPUS
9401 Jeronimo Road
Irvine, CA 92618

© 2019 CHAPMAN UNIVERSITY

The offer of employment is contingent upon satisfactory completion and outcomes of a criminal background screening, and returning to the Office of Human Resources a signed original acceptance of the Chapman University Agreement to Arbitrate.