Strategic Lead, Undergraduate Financial Aid & Outreach

Chapman University; Orange (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

Chapman University is seeking an Assistant Director for Undergraduate Financial Aid to lead and mentor the front-end operations team, ensuring compliance and efficient service. The role involves policy interpretation, data integrity, and presenting at events.

You will collaborate with campus partners, manage training, and deliver timely reporting while maintaining FERPA standards and regulatory adherence. This position offers regional impact within the university’s financial aid program.

Qualifications

• Bachelor's degree required.
• Minimum 4 years undergraduate financial aid experience.
• Strong knowledge of federal and state financial aid programs.
• Excellent communication with internal and external partners.
• Demonstrated diplomacy, confidentiality, and FERPA adherence.

Responsibilities

• Lead and mentor the front-end operations team.
• Develop training materials for new staff.
• Ensure policy interpretation and regulatory compliance.
• Present at orientation and financial aid events.
• Act as liaison to campus partners.
• Monitor reports for regulatory compliance and data accuracy.

Skills

Leadership

Mentorship

Communication

Data analysis

Public speaking

FERPA compliance

Team management

Education

Bachelor's degree

Tools

Excel

PowerPoint

PeopleSoft

Job description

Chapman University is seeking an Assistant Director for Undergraduate Financial Aid to lead and mentor the front-end operations team, ensuring compliance and efficient service. The role involves policy interpretation, data integrity, and presenting at events.

You will collaborate with campus partners, manage training, and deliver timely reporting while maintaining FERPA standards and regulatory adherence. This position offers regional impact within the university’s financial aid program.