The K Office Assistant

Chapman University; Orange (CA); On-site; USD 19,000 - 26,000; Full time

Job summary

Chapman University seeks a Student Title Classification Information Office Assistant to support campus operations in Orange, CA. You will communicate information accurately, assist students and staff, and help ensure FERPA‑compliant service.

No prior experience is required; you will learn office processes and use Microsoft Office (Word, Excel, Outlook, Teams). Log shifts, track packages via Notifi, and assist with ID cards.

Qualifications

• No prior experience required.
• Ability to learn and support office processes.
• Familiarity with Microsoft Office Suite (Word, Excel, Outlook, Teams).
• Strong verbal and written communication skills.
• Ability to provide professional and courteous customer service.

Responsibilities

• Communicating accurate and timely information.
• Providing quality customer service experiences - both over the phone and, eventually, in person.
• Adhering to the FERPA.
• Logging in or arriving to shifts on time.
• Using Notifi (package tracking website) to log packages and notify students daily.
• laundry walks
• filing project and maintenance of files throughout the year
• handling the checkout of supplies and practice rooms
• using a desktop PC computer and telecommunication software
• assisting with ID card issues or ID Card printing.

Skills

Strong verbal and written comms

Ability to learn

Professional customer service

Tools

Microsoft Office Suite (Word, Excel, Outlook, Teams)

Notifi

Job description

Student Title Classification Information

Is this Role for an Undergrad or Grad Student?

Is this Role for an Undergrad or Grad Student? Grad and Undergrad

Anticipated Pay Range

Anticipated Pay Range $16.90 - $16.90

Pay Range Information

Chapman University is required to provide a reasonable estimate of the compensation range for this position. This range takes into account a variety of factors that are considered in making compensation decisions, including experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. Salary offers are determined based on the final candidate’s qualifications and experience, as well as internal equity and other internal factors. The anticipated pay range is not a promise of a particular wage.

Responsibilities

• Communicating accurate and timely information
• Providing quality customer service experiences - both over the phone and, eventually, in person
• Adhering to the Family Equal Rights and Privacy Act ( FERPA )
• Logging in or arriving to shifts on time
• Using Notifi (package tracking website) to log packages and notify students daily

The following tasks are expectations of Office Assistants when in-person work begins again:

• laundry walks
• filing project and maintenance of files throughout the year
• handling the checkout of supplies and practice rooms
• using a desktop PC computer and telecommunication software
• assisting with ID card issues or ID Card printing.

Required Qualifications

• Little to no prior experience required.
• Ability to learn and support office and customer service processes and procedures.
• Familiarity with Microsoft Office Suite, including Word, Excel, Outlook, and Teams.
• Strong verbal and written communication skills.
• Ability to provide professional and courteous customer service.

Desired Qualifications

• Previous office or administrative experience.
• Prior customer service experience, preferably in a professional or student-facing environment.
• Ability to communicate effectively with students, families, faculty, staff, and visitors.
• Experience providing high-quality customer service and resolving inquiries in a courteous and professional manner.
• Strong organizational skills and attention to detail.

Budget Information

Is Federal work-study required? Yes

Pre-screening Questions

Required fields are indicated with an asterisk (*).

Required Documents

Optional Documents

• Resume
• Cover Letter

MAIN CAMPUS
One University Drive
Orange, CA 92866
[phone]

RINKER HEALTH SCIENCE CAMPUS
9401 Jeronimo Road
Irvine, CA 92618

2019 CHAPMAN UNIVERSITY

The offer of employment is contingent upon satisfactory completion and outcomes of a criminal background screening, and returning to the Office of Human Resources a signed original acceptance of the Chapman University Agreement to Arbitrate.