Financial Aid Counselor- On-site North Carolina

Ferrilli; New Jersey; Presencial; USD 52.000 - 76.000; Jornada completa

Descripción de la vacante

Ferrilli in New Jersey seeks a Financial Aid Counselor to guide students and families through the financial aid process, evaluate eligibility, and help create viable education financing plans. The role emphasizes excellent customer service, clear communication, and FERPA-compliant records.

You will work in Student Financial Services, handling in-person, phone, or virtual consultations, and assist with awarding aid and providing financial literacy guidance.

Formación

• Bachelor's degree from an accredited institution.
• Strong customer service and interpersonal communication skills.
• Solid understanding of federal financial aid programs.
• Ability to translate complex rules into clear guidance.

Responsabilidades

• Counsel students and families in person, by phone, or virtually about aid options.
• Review applications and verify eligibility under regulations.
• Manage inquiries via phone, email, and walk-ins with empathy and professionalism.
• Assist with awarding federal, state, and institutional aid and maintain FERPA-compliant records.
• Explain loan options, repayment plans, and financial literacy resources.

Conocimientos

Customer service

Interpersonal skills

Written communication

Time management

Educación

Bachelor's degree

Herramientas

Ellucian Colleague

OnBase

Salesforce

Descripción del empleo

Position Summary

We are seeking a dedicated and detail-oriented Financial Aid Counselor to join our Student Financial Services team. In this role, you will work directly with current and prospective students and their families to guide them through the financial aid process, evaluate eligibility, and help create viable plans to finance their education. The ideal candidate brings exemplary customer service skills, clear communication, and a strong understanding of financial aid programs. Prior experience with Ellucian Colleague is strongly preferred.

Key Responsibilities

• Student Counseling & Customer Service: Conduct one-on-one appointments (in-person, phone, or virtual) with students and families to discuss aid options, answer questions regarding student billing, and explain application procedures (FAFSA, loan applications, verification, and appeals).
• Application Processing & Verification: Review financial aid applications, collect required documentation, and complete federal/state verification to determine aid eligibility in accordance with institutional, state, and federal regulations.
• Inquiry Resolution: Manage incoming phone calls, emails, and walk-in requests regarding financial aid and student accounts with high empathy, efficiency, and professionalism.
• Awarding & File Maintenance: Assist in awarding federal, state, and institutional grants, scholarships, and loans. Maintain accurate student records in compliance with privacy guidelines (FERPA).
• Financial Literacy & Outreach: Deliver clear information about private/federal loan programs, payment plans, and debt management strategies to support student retention and financial wellness.

Requirements & Qualifications

• Education: Bachelor's degree from an accredited institution.
• Customer Service: Proven track record of exceptional customer service and interpersonal communication skills, with the ability to navigate sensitive financial conversations with patience and empathy.
• Financial Aid Knowledge: Demonstrable understanding of federal and private loan programs, grant programs, and financial aid application processes (processing or counseling background).
• Communication Skills: Strong verbal and written communication skills to effectively translate complex regulations into clear guidance for students.
• Organization: Excellent organizational, analytical, and time-management skills with high attention to detail.

Preferred Qualifications

• ERP Systems: Hands-on experience using Ellucian Colleague (Financial Aid module) is a strong plus.
• Document Management & CRM: Experience with document processing platforms (e.g., OnBase) or CRM systems (e.g., Salesforce).