Financial Aid Counselor I

Regent University; Virginia Beach (VA); Hybrid; USD 40,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Disability insurance

Tuition incentives

Retirement plan

Job summary

Regent University is seeking a Financial Aid Counselor I to act as an embedded resource for financial aid questions across the university’s call center. The counselor resolves complex cases directly with students while supporting the training of new hires in other student-facing roles, ensuring a one-stop-shop experience for aid guidance.

The role requires keeping up with federal, state, and institutional aid programs and coordinating with departments on housing, admissions, and military affairs

Qualifications

• Bachelor's degree or commensurate higher-education experience preferred.
• Experience in university financial aid settings is a plus.

Responsibilities

• Answer routine and complex financial aid questions for students.
• Resolve escalated financial aid cases and payment plans directly with students.
• Handle high volumes of internal and external contacts in a call center.
• Support training for new hires and other student-facing teams.
• Coordinate and participate in financial aid events.

Skills

Financial aid knowledge

Customer service

Training others

Education

Bachelor's degree

Job description

Regent University is hiring a Financial Aid Counselor I to serve as an embedded resource for financial aid and payment plan questions across the university’s call center. The counselor resolves complex or escalated cases directly with students while supporting the training of new hires in other student-facing roles. Continued knowledge of federal, state, and institutional aid programs keeps the counselor ready to guide students through a ‘one-stop-shop’ experience.

Highlights

• Answers routine and complex financial aid questions for students.
• Maintains expert-level knowledge of federal, state, institutional, and external financial aid award programs.
• Tracks admissions, international admissions, military affairs, and student housing policies that intersect with financial aid.
• Fields a high volume of internal and external contacts within a call center environment.
• Resolves escalated financial aid cases and payment plan issues directly with students.
• Supports new hire training for other student-facing teams.
• Coordinates and participates in financial aid events.
• Pays $40,000 to $42,000 annually.
• Offers a benefits package including health, life and disability insurance, tuition incentives, and a fully vested retirement plan for staff working 30+ hours a week.
• Prefers a bachelor’s degree or commensurate higher-education experience.
• Based in Virginia Beach, VA, with remote work considered depending on candidate location.