Financial Aid Counselor, ODUGlobal

Commonwealth of VA Careers; Norfolk (VA); On-site; USD 48,000 - 62,000; Full time

Job summary

Commonwealth of VA Careers is seeking a Financial Aid Counselor, ODUGlobal, to provide expert guidance on financial aid processes and eligibility to prospective and current students in Norfolk, VA. The role ensures students are properly funded, packaged, and prepared to start each semester according to federal, state, and institutional policies.

Responsibilities include interpreting and packaging financial aid, reviewing student requests for modification of packages, and maintaining compliance

Qualifications

• Excellent customer service skills.
• Ability to research, analyze, interpret, and articulate complex program regulations.
• Demonstrated ability to work collaboratively in a public-facing environment.

Responsibilities

• Provide expert guidance and counseling on financial aid processes and eligibility to prospective and current students.
• Interpret and package financial aid in accordance with rules and policies, ensuring proper funding.

Skills

customer service

analytical ability

team collaboration

effective communication

Tools

Microsoft Office

Job description

Title: Financial Aid Counselor, ODUGlobal

Agency: VP DIGITAL TRANSFORMATION & TECHNOLOGY

Location: Norfolk, VA

FLSA: Non-Exempt

Full Time or Part Time: Full Time

Job Description:

The Financial Aid Counselor, ODUGlobal, provides expert guidance and counseling regarding financial aid processes, requirements, and maintenance of eligibility to prospective and current students, ensuring students are properly funded, packaged, and prepared to start each semester. This position interprets and packages financial aid in accordance with federal, state, and institutional policies and regulations. The Financial Aid Counselor responds to and reviews student requests for modification of their financial aid packages and eligibility evaluation utilizing professional judgment, while ensuring continued compliance with policies and regulations.

Minimum Qualifications:

• Excellent customer service skills
• Proficiency in Microsoft Office
• Demonstrated ability to research, analyze, interpret, and articulate complex program regulations
• Demonstrated ability to work collaboratively as a team member in a complex processing and public contact environment.